Reservations Coordinator

Oaks Auckland Hotel is looking for a full-time Reservations Coordinator who thrives in a fast-paced environment and is passionate about delivering exceptional service from behind the scenes.

You will play a vital role in managing and coordinating all aspects of the reservations process. From individual bookings to corporate and group stays your attention to detail organisation and communication will ensure a smooth and efficient guest journey before they even arrive.

Key Responsibilities Include:

• Coordinate all aspects of the reservation process from enquiry to confirmation ensuring accuracy and efficiency.
• Act as the primary contact for group and corporate bookings maintaining strong relationships with clients and stakeholders.
• Report directly to the Hotel Manager keeping them informed of all reservation activities and trends.
• Support and train front office staff on reservation procedures and systems to ensure consistency and accuracy.
• Upsell hotel services and offerings during the booking process to enhance guest experience and maximise revenue.
• Assist the front desk team with guest service as required.
• Identify and implement opportunities for process improvement and greater operational efficiency.
• Ensure all health safety and security protocols are followed in line with company policy.

Shift Details (subject to change):

• Full time position
• Monday to Friday
• 9.00am to 5.30pm

Qualifications :

Successful candidates will have:

• Previous experience in a reservations or front office role preferably within a hotel environment.
• Strong Microsoft Office skills and proficiency with Opera (preferred).
• Excellent communication skills and the ability to build strong relationships with guests clients and team members.
• A proactive and solution-focused mindset with a high level of organisation and attention to detail.
• A confident and approachable personality with a passion for delivering outstanding service.
• Flexibility to work weekends and public holidays as rostered.

Additional Information :

At Minor Hotels we value our people as the heart of our success. Joining Minor means youll enjoy a rewarding package designed to support your professional growth wellbeing and work-life balance:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400 top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation collaboration and personal growth.

Currently we are only accepting applications from candidates who have working rights within Australia or New Zealand.

Remote Work :

No

Employment Type :

Full-time