Customer Service Associate

Customer Service Associate will be responsible for maintaining/ enhancing customer relationships ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through quality of deliverables use of CSO/ MSD for task triaging and resolving customer requests to drive satisfactory customer experience

A successful Customer Service Associate manages 5 to 10 customers and/ or one or multiple NIQ market and will be responsible for report and database management; will ensure timely delivery of reports databases and effective change management in order to standardize and automate the deliverables. She/ He is expected to identify investigate and co-ordinate data resolution process or product related changes/ queries and be the first point of contact (through CSO/ MSD) for designated customers ensuring efficient customer experience.

• The person will execute monitor and continuously improve the delivery management and service-related tasks assigned to the workstream as report database management and data quality checks.
• He/she will be an expert on NIQ processes and methodologies playing an active role in improving deliverables quality & efficiency.
• Delivering database and reports as per customer contractual terms against stipulated success criteria and tracking mechanisms aligning with customer on ways of working and defining servicing elements of Joint Business Plan
• Responsible for Triaging of customer queries/ request (data reports resolution) across markets and customer category groups and tracking actions for improvement as needed
• Working closely with NielsenIQ teams for customer set up/ maintenance on coding and database tasks
• Work in partnership with stipulated markets Customer Service teams in accordance with defined Job Aids and Process Design.
• Adhere to Performance KPIs to improve quality performances (on time delivery and data accuracy) and maintain work discipline.
• Operate in a hybrid physical-virtual and multi-cultural environment liaising with stakeholders and colleagues.

Qualifications :

• Masters degree with preference to Marketing
• Preference to candidates having exposure to Power BI or Advanced Excel
• Analytical skills and aptitude for data and operational processes
• Project management aptitude (critical path task sequencing problem solving etc.)
• English language proficiency: writing and verbal

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time