Front Office Supervisor

• Deliver luxury service consistently exemplifying Sofitels values of Excellence Plaisir and Openness.
• Lead coach and support the Front Office team in daily operations and guest interactions.
• Oversee policy adherence clear communication of updates and staff training.
• Perform front desk duties as needed checkin/out guest requests and issue resolution.
• Manage guest accounts monitor open folios attend credit meetings and ensure financial accuracy.
• Promote hotel services execute upsell strategies and drive Accor Live Limitless (ALL) enrollments.
• Coordinate VIP arrivals group planning room assignments and interdepartmental communication.
• Support roster planning recruitment onboarding and payroll for Front Office.
• Champion Sofitel brand standards audit train and maintain excellence across the department.
• Step in during system outages or peak periods to maintain flawless guest experience.
• Address guest complaints proactively; participate in quality meetings and suggest improvements.
• Maintain front office supplies monitor task completion and execute ad hoc duties as needed.

Qualifications :

• Relevant Luxury Hotel experience.
• Team Leader experience beneficial.
• Current RSA and First Aid required.
• Experience managing front office operations including check-ins/check-outs guest complaints billing and team leadership.
• Proven ability to supervise train and motivate front office staff.
• Experience supporting team rosters shift coverage and performance evaluations.
• Guest Service Excellence.
• Strong background in resolving guest issues professionally and empathetically.
• Track record of maintaining high guest satisfaction scores (e.g. TrustYou NPS online reviews).
• Proficient in Opera Cloud PMS (Property Management System) front and back-office functions.
• Confident in manual procedures during system outages.
• Experience with Microsoft Office Suite and communication tools.
• Knowledge of credit card handling billing and payment procedures.

Additional Information :

Additional Information

Joining our team will unlock generous local national & international industry benefits on accommodation dining travel wellbeing & more. You will thrive in a fast-paced collaborative work environment and be a part of the Hotels future success. We offer discounted city parking complimentary dry cleaning progressive leave policies (including 10 weeks parental leave) and unlimited development opportunities as you learn from industry experts with international leader in Hospitality - Accor. We genuinely care about your success and want to help you grow on your journey with us. 

If this sounds like the right opportunity for you a new challenge in 2025 we look forward to finding out more about you and invite you to apply!

Please note current full-time working rights in Australia is required for this role. 

Remote Work :

No

Employment Type :

Full-time