Fin Aid Support Specialist

Virginia Beach, VA - USA

Monthly Salary: Not Disclosed

Posted on: 30 days ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

Regent offers a wide range of generous benefits including health life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options time off and more. All regular faculty and staff serving at Regent and working a minimum of 30 hours per week will receive an attractive benefits package.

The Financial Aid Support Specialist position will serve as an embedded representative directly supporting student-facing positions (inclusive of but not limited to Academic Advisors and Admissions Counselors). This position will field a high volume of internal contacts within a call center environment in addition to engaging in direct contact with Regent University students as needed to resolve complex cases escalated accounts in support of new hire training experiences. The Financial Aid Support Specialist serves as an expert in financial aid and payment plan options.

Work Location:Virginia Beach VAcapability of remote work in case of inclement weather

Essential duties:

Answer simple and complex financial aid questions accurately and efficiently.
Maintain an expert level knowledge base on federal state institutional and external award programs.
Stay current on other programs and policies that are important to students such as admissions protocol financial aid international admissions military affairs and student housing.
Provide extraordinary service to both internal and external customers within the organization.
Successfully navigate internal organization structures in support of a one-stop-shop student experience.
Field a high volume of contacts relating to financial aid payment plans and account collections.
Coordinates and participates in financial aid events.

Qualifications:

Bachelors Degree or commensurate higher education experience required

Candidates must have:

Excellent verbal and written communication skills
Strong leadership skills
Commitment to Regents core values of Excellence Innovation and Integrity

Regent University does not discriminate in employment in its programs or activities on the basis of race color national or ethnic origin sex disability age or veteran full Non-Discrimination Policy clickhere.

Required Experience:

Benefits:Regent offers a wide range of generous benefits including health life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options time off and more. All regular faculty and staff serving at Regent and working...

Benefits:

Work Location:Virginia Beach VAcapability of remote work in case of inclement weather

Essential duties:

Answer simple and complex financial aid questions accurately and efficiently.
Maintain an expert level knowledge base on federal state institutional and external award programs.
Stay current on other programs and policies that are important to students such as admissions protocol financial aid international admissions military affairs and student housing.
Provide extraordinary service to both internal and external customers within the organization.
Successfully navigate internal organization structures in support of a one-stop-shop student experience.
Field a high volume of contacts relating to financial aid payment plans and account collections.
Coordinates and participates in financial aid events.

Qualifications: