Application Solutions Engineer II

We are always seeking talented motivated growth-minded and creative individuals. Our firm is committed to providing employee support and advancement while embracing inclusion and innovation as keys to a stronger future.

We invite you to explore the position below and to submit your application to join our team!

The Applications Development department manages the Firms enterprise software business intelligence systems and integrations providing top-tier support for related issues. The Application Solutions Engineer provides subject matter expertise as well as lead business process documentation process improvement business process automation third-party software implementations API integrations cloud technology support legal tech trend analysis and software feature optimization while also supporting the Firms broader technology systems and ensuring continued capability development for the broader team.

Essential Duties and Responsibilities:

• Serve as a subject matter expert (SME) for middleware technologies and automation platforms and mentoring junior staff.

• Assist in bi-annually disaster recovery (DR) exercises ensuring functionality and server restoration.

• Lead root cause analysis (RCA) for critical incidents document findings and implement solutions.

• Develop and maintain PowerShell scripts monitor the health of automation processes and collaborate with developers to resolve issues.

• Collaborate with software vendors and stakeholders to optimize third-party applications and integrations.

• Monitor system and middleware performance metrics to proactively identify and resolve issues.

• Participate in architectural reviews and provide input on system design decisions related to application infrastructure and integrations.

• Support Accounting month-end activities by monitoring application performance and system stability during critical financial processes.

• Provide ticket triage and third-level technical support for firm technology systems including backend application support system administration automation and DevOps practices. This includes working with application data building API integrations for enterprise projects and scripting with PowerShell and SQL.

• Participate in an on-call rotation to support after-hours system issues.

• Manage implement test document and support firm technology systems with a focus on data quality application-based solutions and resolving system issues.

• Collaborate with support training engineers developers and database administrators to deliver scalable reliable and user-friendly solutions particularly for Accounting Information Governance and Training departments.

• Follow CIO Organization and Application Development team standards processes and governance policies (e.g. change management security compliance).

• Deliver cross-training to Application Development team members specific technologies and assignments including middleware automation platforms and related tools.

• Guide development and maintenance of operational procedures and business process documentation by more junior team members to support firm systems and identify opportunities for training or automation; develop and maintain procedural documentation as assigned.

• Use tools such as PowerShell and Microsoft Azure to automate operations improve system efficiency and reduce manual support tasks.

• Conduct research into software application products and services to support project planning solution evaluation and firm system support.

• Contribute to project planning and implementation efforts including evaluating and deploying SaaS solutions with attention to configuration security and data migration.

• Provide technical leadership for the testing and evaluation of new and existing applications ensuring readiness for deployment and training.

• Keep Support and Training teams informed of upcoming system changes and environmental updates.

• Stay current with industry and legal practice trends continuously developing skills and knowledge to enhance processes and team capabilities.

• Complete annual security training to ensure information is used appropriately to protect the Firms data and infrastructure in compliance with Firm policies on access classification security and privacy.

• Maintain confidentiality of information.

Knowledge Skills and Abilities:

• Strong knowledge of enterprise software environments and systems integration techniques.

• Excellent problem-solving skills with the ability to analyze technology and business process issues to formulate and implement solutions.

• High levels of familiarity with computer industry products and services especially those used in the legal industry.

• Comfortable with OS-level scripting languages such as PowerShell batch files shell scripts or others.

• Advanced knowledge of Windows OS.

• Intermediate knowledge of networking and security principles.

• Basic knowledge of SQL with the ability to query database tables and understand database structures and relationships to diagnose data-related application issues.

• Demonstrated ability to develop strong working relationships across teams and levels with strong experience in client-service delivery.

• Ability to communicate and collaborate effectively with peers stakeholders and cross-functional teams on support-related tasks and ongoing initiatives.

• Excellent written oral interpersonal and presentation skills.

• Familiarity with Aderant iManage and legal industry software is highly desirable.

• Ability to work extended hours with little notice.

Education and/or Experience:

• Bachelors degree or any combination of training education and experience that demonstrates the ability to perform the essential duties of the position.

• Minimum three (3) years of application support and implementation experience.

• Experience with Microsoft server and desktop OS support.

• Proven experience in overseeing the design development and implementation of software systems applications and related products.

The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19.

This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.

This position description does not constitute a written or implied contract of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

By applying for this position you agree and understand that Troutman Pepper Locke will process your Personal Information pursuant to the terms of our Worker and Applicant Global Privacy Notice. If you have questions about our data handling practices or you are a resident of California the United Kingdom or the European Union and wish to exercise your privacy rights please contact us at .

Equal Employment Opportunity
Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions which include hiring promotion transfer demotion evaluation compensation and separation without regard to race color religion sex age sexual orientation gender identity or expression national origin pregnancy citizenship disability genetic information marital or armed forces status and any other classification as protected by law.

Compensation is dependent on several factors such as position location education training and/or experience.