Performance Coordinator Liverpool

Location:Liverpool
Business Area: Greater Manchester Merseyside Lancashire & Cumbria
Reports to: Operations Manager

Salary: 33128

Delays happen but how we understand and manage them makes all the difference. As Performance Coordinator youll be the person turning data into action. By investigating delay reports and supporting our performance teams youll help us recover quickly spot patterns and improve services across the North.

This is a role for someone who loves detail thrives in a fast-paced environment and enjoys being part of the bigger picture keeping people moving and journeys running smoothly.

What youll be doing

• Investigating real-time delays using NTL systems such as Kestrel IRMA rosters Trust and other systems
• Accurately inputting and managing data in delay reporting software
• Liaising with traincrew managers and performance teams to confirm causes of delay
• Analysing trends to support performance improvement initiatives
• Producing reports and escalating unresolved issues where needed

About you

Youll bring a mix of data confidence and people skills. Heres what will help you shine in this role:

• A good understanding of train service operations
• Proficiency in Microsoft Office Excel Word and PowerPoint
• Strong communication skills and confidence working across teams
• Great organisational skills and the ability to work independently
• Experience with performance systems (like Kestrel) is desirable but not essential

Whats in it for you

At Northern we dont just value our people we go the extra mile to support them. Heres a taste of what you can look forward to:

• Free Travel: Unlimited free travel for you your partner and your dependants on Northern services. Plus up to 75% discount on other networks in the UK and Europe.
• Generous Pension Scheme: We top up your contributions by 1.5 times.
• Enhanced Family Benefits: 9 months of full pay for maternity leave and 2 weeks for paternity leave.
• Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.
• Electric Car Scheme: Lease a brand new electric or plug-in hybrid car.
• Exclusive Discounts: From shopping to wellbeing Northern Perks has you covered.
• Holiday Purchase Scheme: Buy up to 5 extra days of annual leave.
• Employee Assistance Programme: 24/7 support for family lifestyle and more.
• Training and Career Development: Tailored training recognised qualifications and career pathways no matter what part of the business youre in.
• Recognition: From Northern Lights to Northern Sparks we celebrate brilliance every day.

Why Northern

Were more than just a train operator. Were the heartbeat of the North connecting communities creating opportunities and driving sustainable growth. With 2500 trains running daily were on a mission to improve rail travel and enhance the customer experience while protecting the environment.

Back in 1825 the first passenger train set off in the North of England after which rail quickly spread across the globe and this year were celebrating 200 years of the modern railway. As we look back on the historic events that led us here we also look towards the future as we move into the era of Great British Rail. Join us at this pivotal moment in rail history and play your part in our journey.

A place for everyone

The best journeys happen when everyone feels welcome on board.

At Northern we dont just move people from A to B were building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if thats something you need. Were also a Level 2 Disability Confident employer so if you meet the minimum criteria for the role well always offer an interview.

We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment.

No matter your background experience or whether you call it a bap barm or cob theres a place for you here in the railway