Italian Speaking Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Location: Lisbon Portugal (On-site) or Remote in Mainland Portugal (for current residents)
Employment Type: Full-Time
About the Opportunity
Are you a highly motivated and fluent Italian speaker with a passion for delivering exceptional customer service We are looking for talented individuals to join our dynamic and multicultural team in Portugal. This role offers the flexibility of working on-site in the vibrant city of Lisbon or fully remote from anywhere in mainland Portugal provided you are already a resident.
As an Italian Speaking Customer Service Representative you will be the first point of contact for our Italian-speaking customers ensuring their inquiries are resolved quickly and professionally. If you are customer-oriented a great communicator and ready for a stable career with real growth potential we encourage you to apply!
Key Responsibilities
- Multichannel Support: Respond to customer inquiries efficiently and courteously via phone email and live chat in Italian.
- Issue Resolution: Diagnose troubleshoot and resolve customer issues related to products services billing or technical concerns (depending on the project).
- Customer Experience: Maintain a high level of customer satisfaction by providing accurate information and a positive friendly experience.
- Documentation: Accurately log track and manage customer interactions and resolutions using internal CRM systems.
- Collaboration: Work closely with other departments and support teams to escalate complex issues and ensure timely follow-up.
- Product Knowledge: Continuously update your knowledge of company products services and policies.
Candidate Profile
Must-Have Requirements:
- Language Fluency (Italian): Near-native or native-level fluency in Italian (C1/C2) both written and verbal with excellent communication and comprehension skills.
- English Proficiency: Strong working proficiency in English (minimum B2 level) for internal communication training and documentation.
- Location/Work Permit: Must be an EU citizen or hold a valid work permit for Portugal.
- On-site in Lisbon: Willingness to relocate to or work from our modern office in Lisbon.
- Remote in Portugal: Must be currently residing in mainland Portugal (excluding Madeira and the Azores).
- IT Literacy: Basic computer skills and the ability to learn new software and systems quickly.
Highly Desirable (Good to Have):
- Previous experience in a Customer Service Call Centre BPO or Contact Centre environment is a plus but not mandatory. Full training will be provided.
- Strong analytical and problem-solving skills.
- A positive resilient and highly organized approach to work.
Working Hours & Logistics
- Work Schedule: Full-time 40 hours per week.
- Shifts: You will work on a rotating shift pattern from Monday to Saturday (specific hours may vary but typically fall within a set service window e.g. 7:00 AM to 5:00 PM).
- Days Off: You are guaranteed Sunday off plus one additional rotating day off during the week.
- Equipment: All necessary work equipment (laptop headset etc.) will be provided by the company for both on-site and remote positions.
Compensation & Benefits Package
We offer a highly competitive compensation package and a range of benefits designed to support your professional and personal life.
Financial & Health Benefits:
- Competitive Monthly Salary and a performance-based bonus structure.
- Paid Professional Training from day one.
- Private Health Insurance and Life Insurance coverage.
- Meal Allowance/Voucher.
- 13th and 14th month salary (paid twice a year in Portugal).
Relocation & Support (For On-site Lisbon Position):
- Comprehensive Relocation Package to ensure a smooth transition to Lisbon which typically includes:
- Reimbursement of initial flight costs.
- Assistance with accommodation (e.g. temporary accommodation or a monthly housing subsidy).
Career & Lifestyle:
- Real Career Growth Opportunities within a large international company. We are committed to internal promotion.
- Multicultural and Dynamic Work Environment with colleagues from all over the world.
- Employee Discounts on various products and services.
How to Apply
If you are an Italian speaker looking for an exciting new chapter in sunny Portugal and believe you have the skills and enthusiasm for this role click Apply Now to submit your CV and cover letter!
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
