Customer Support Specialist FR EN Lisbon based (FM)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Veesion is a fast-growing French tech startup that develops an innovative gesture recognition solution using AI and computer vision.
Our technology helps thousands of stores across 30 countries reduce shoplifting by detecting suspicious behavior in real time.
Following our Series B funding Veesion is scaling rapidly across international markets such as the US and Brazil. Our Customer Support team is based in Paris Lisbon and São Paulo. You will join a dynamic and multicultural environment with strong growth opportunities.
As a Customer Support Specialist for the French market you will be the go-to person for our customers when it comes to solving problems and ensuring a smooth and positive experience.
You will collaborate with Customer Success Managers Product and Tech teams to guarantee that our clients get the best out of Veesion.
This position in based in our office in Lisbon.
Missions
- Customer Support & Troubleshooting: Manage incoming requests (tickets chat email phone) investigate technical issues and provide clear solutions.
- Customer Satisfaction: Be the first line of communication with clients track issues and ensure high-quality follow-up.
- Knowledge Base Contribution: Document recurring issues create self-help resources and share product feedback with internal teams.
- Collaboration: Work closely with Product Tech and Sales to continuously improve the customer experience.
Youre a Great Match If
- You have 13 years of experience in customer support or technical assistance ideally in a SaaS or tech company.
- Youre a native French speaker with strong English skills.
- Youre empathetic resilient and an excellent communicator able to handle demanding clients with patience and professionalism.
- Youre organized and proactive able to prioritize and multitask effectively.
- Youre comfortable with digital tools (CRM ticketing systems Slack Notion).
Recruitment Process
- HR Call (30 min) Introduction & motivation.
- Team Lead Interview (45 min) Role play product-related questions.
- Head of Customer support Interview (45 min) Discussion on KPIs customer journey and growth opportunities.
Benefits
- Competitive compensation package.
- Comprehensive health insurance from day one.
- A young and international team with offices in Paris Lisbon and São Paulo.
- A meaningful mission with innovative technology in retail security.
- Fast-paced environment with real opportunities for career growth.
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Veesion is a pioneering company in in-store theft detection solutions. We leverage advanced AI and video analysis to help retailers protect their assets and optimize operations.
