BPO Sr. Executive Process Training Hybrid
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Job Location:
Pasay City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
27 days ago
Vacancies:
1 Vacancy
Job Summary
About the job Sr. Executive - Process Training (MOA Pasay) Hybrid
Work Setup: Hybrid (MOA Pasay)
Work Schedule: Mid Shift
Requirements:
- 2 years of experiencing in Training BPO
- Good communication skills
- Basic knowledge of MS Office MS Excel Power Point Word Doc Outlook
- Responsible for Support for current New-Hire Training then Full Facilitation of Future New-Hire Training Classes reporting and feedback to the agent.
- At least 2nd Year College / 72 Units Bachelors Degree (Any course)
- Basic knowledge of editing tools Adobe
Responsibilities:
- Conduct New Hire training for Process based on the agenda
- Create PKT (Process Knowledge Tests) to understand opportunities in Operations which will
be the outcome of a TNA and action plans. - Create a Training Needs Analysis and create action plans based on TNA and opportunities
to support Operations. - Collaborate with the CE (Customer Experience) Quality Analyst and Pre Process Training
team in making suggestions in enhancing training agenda. - Provide feedback to associates / trainees based on progress in training
- Complete required reports for tracking and communicating training progress at different
levels - Conduct coaching sessions to trainees and agents towards performance improvement.
Key Skills
- B2B Sales
- Customer Service
- Communication skills
- Outbound Sales
- Account Management
- Upselling
- Customer Support
- Data Mining
- 3G
- Human Resources
- Internet Of Things
- 4G/LTE
