Customer Engagement Executive

Join Our Alpha Iota Family Where Everyone Wins!

• Lucrative Salary Package
• Learning & Development Programs to Upskill Yourself
• Employee Accommodation & Food Allowance
• Tons of Health and Wellness Perks & Benefits
• Motivating and Supportive Team

...and lots more!

Alpha Iota is based in Southeast Asia where we are rapidly growing and constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers.

Heres what awaits you at Alpha Iota!

What would you be doing:

• Manage the end-to-end customer service cycle which includes responding to customer inquiries through multiple platforms including Telegram WhatsApp and Live Chat in a timely and professional manner.

• Build in-depth knowledge of company products services and processes to effectively resolve issues and deliver top-notch support.

• Handle customer complaints with empathy and efficiency offering appropriate solutions within set timelines and ensuring proper follow-up until resolution.

• Adopt a proactive sales-oriented approach to engage customers promote services and strengthen relationships.

• Guide customers through account setup processes and address any questions they may have.

• Escalate special cases or complex issues to the appropriate person in charge for further handling.

• Perform account creation and setup for newly onboarded customers and manage existing

• customer base.

• Identify opportunities to upsell additional services and products during the onboarding process.

• Educate clients on the full range of services available highlighting the benefits and value they can provide.

• Reach out to inactive clients to encourage engagement and improve customer retention.

• Support customer service operations with additional administrative tasks as needed.

• Uphold integrity and confidentiality when handling all customer information.

To be successful in this role you will need to have:

• Minimum of 1 year of experience in customer service with proven ability to communicate effectively with customers on a daily basis (remote/virtual experience preferred).
• Ability to thrive in a fast-paced environment; self-motivated customer-oriented results-driven and disciplined.

• Strong multitasking organizational and time management skills.

• Creative and resourceful problem-solver with a proactive mindset.

• Reliable high-speed internet connection (work-from-home role).

• Proficiency in computer skills including Windows OS Microsoft Office and Google applications.
• Flexibility to work on a rotating schedule (24/7 coverage) including midnight shifts weekends and public holidays.

• Work schedule: 9 hours per day 5 days a week with 2 rest days.

• Proficiency in English is required; the ability to communicate in Mandarin (written & spoken) is an added advantage.