Technical Support Executive Mandarin Speaker Ara Damansara

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Job Overview:

We are looking for a Customer Support Executive to handle first-level support for corporate and consumer products. This role involves managing phone and emails assisting with inquiries resolving issues and ensuring high customer satisfaction.

What you will do:

Manage incoming and outgoing customer interactions through inbound calls and emails addressing product-related questions and complaints.
Deliver consistent technical assistance for any product-related concerns and issues.
Demonstrate strong interpersonal and communication abilities to effectively resolve customer frustrations and provide satisfactory solutions.
Assess customers technical understanding and tailor explanations accordingly to ensure clear and effective support.
Perform initial troubleshooting and ask relevant questions to determine the appropriate next steps for software-related queries.

What makes you a good fit:

1-2 years of customer service experience (preferably in a call center or tech support).
Fresh Graduates with IT qualification are encouraged to apply
Excellent verbal and written communication skills.
Strong multitasking abilities and attention to detail.
Proficiency with CRM systems and Microsoft Office.
Customer-centric with a positive solution-oriented mindset.
Knowledge of hardware/software troubleshooting is a plus.

What We Offer:

KPI Allowance: RM500
Night Shift Allowance: RM400
EPF & SOCSO
Sick leave
Annual leave
5 mins from Ara Damansara LRT station and a shopping mall.
Office is located next to housing area. Convenient for outstation candidates.
Quarterly staff recognition and appreciation Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
IJP Internal job program. Opportunity to transfer to the candidates favorite departments (Eg. Finance Human Resource and etc.) to accept different challenges within the company after 1 year.

Job Overview: We are looking for a Customer Support Executive to handle first-level support for corporate and consumer products. This role involves managing phone and emails assisting with inquiries resolving issues and ensuring high customer satisfaction. What you will do: Manage incoming and outgo...