Assistant Manager Order Management

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Management Trainee/Assistant Manager Order Management
Responsibilities
Order processing: Receive and validate orders for hardware and subscriptions ensuring all details are accurate.
Inventory management: Monitor inventory levels to ensure availability of hardware for timely fulfilment.
Subscription activation: Manage the activation process for subscription services ensuring seamless access for customers.
Customer communication: Maintain clear communication with customers regarding order status delivery timelines and any issues.
Issue resolution: Address and resolve any discrepancies or issues related to orders promptly.
Data entry: Accurately enter order details into the system for tracking and reporting purposes.
Collaboration: Work closely with sales logistics and customer service teams to ensure smooth order processing.
Reporting: Generate reports on order status inventory levels and subscription activations for management review.
Compliance: Ensure all orders comply with company policies and regulatory requirements.
Facilitate regular 1 on 1 meetings and direct goal development and progress
Perform weekly trending-based coaching to manage team members performance
Contact clients and internal stakeholders for any customer relations related issues.
Provide technical guidance and share knowledge on processes and systems within the team in daily operations train new joiners
Support and coordinate the team on daily processing/operations workload allocation
Manage the flow of day-to-day operation Respond to customer queries and concerns
Qualifications we seek in you!
Minimum Qualifications
Bachelors degree
Excellent professional experience in Order Management
Good understanding of processes solutions and competition in the market
Experience/exposure to related areas like Supply Chain Quality and Compliance.
Significant experience in High-Tech and Manufacturing Industries
Desire and capability to continuously learn quickly becoming a subject matter expert in all sales and commercial processes and offerings
Ability to create highly professional and polished client deliverables
Strong analytical skills with attention to detail.
Industry Experience - Services or hi-tech industry
Process/Domain Experience:
oOrder Management (Entry/Amendment)
oQuote to cash process and sales administration
Coordination with Logistics / Supply chain teams
Preferred Qualifications/ Skills
Ability to learn quickly
Diploma / Post Graduation in International supply chain management / Sourcing Management
Excellent Communication skill and the ability to engage customers in significant discussions
Oracle ServiceNow SAP knowledge and experience would be an added advantage
Possess the following key behaviours: Accountability Planning and Organization Teamwork Flexibility and Problem Solving
Proficiency in coaching skills and with high level of confidentiality and professionalism

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.