Vertex Tax System Production Support Service Engineer
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Job Summary
6 Month FTC
Salary: Dependent on experience
Hybrid: 2 days a week in the office
Were hiring a technically skilled and tax-aware professional to support a global tax automation platform integrated with a major ERP environment. This role involves managing system accuracy supporting compliance processes and ensuring seamless operations between financial systems and tax engines.
Key Responsibilities
Functional & Compliance Support
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Provide subject matter expertise across global indirect tax types such as VAT GST Sales & Use Tax and Withholding Tax.
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Maintain and resolve issues within tax automation tools including rules jurisdiction mappings and product taxability.
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Ensure correct configuration of tax rates exemptions and categories.
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Support integration points between tax engine and ERP platforms (e.g. Oracle Fusion or similar).
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Oversee compliance-related reporting activities including audit support accruals reconciliations and filing data preparation.
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Troubleshoot transactional discrepancies and assist users in resolving taxation-related queries.
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Log analyze and prioritize support incidents while maintaining documentation for future reference.
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Assist in system patching version upgrades and testing of tax automation workflows.
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Monitor system performance and collaborate on optimization initiatives.
Technical & Data Operations
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Use SQL and reporting tools to perform transaction analysis validate tax results and troubleshoot reconciliation issues.
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Resolve system integration errors including tax calculation failures incorrect invoice treatments or missing rate mappings.
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Maintain and support API-based connections (REST/SOAP) for seamless data exchange between ERP and tax systems.
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Improve system throughput by identifying slow processes batch job delays and misconfigured data loads.
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Work with ERP tools (e.g. FBDI ADFdi) to upload and manage tax data such as exemptions rates and transaction records.
Your Background
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Experience in supporting global tax automation platforms ideally integrated with cloud ERP systems.
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Understanding of indirect tax principles across various jurisdictions.
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Proficiency in SQL for data investigation and reporting.
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Hands-on experience in system-to-system integration and API troubleshooting.
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Ability to support both functional users and technical teams across finance and IT.
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Strong analytical thinking with attention to accuracy in tax calculation workflows.
Key Skills
- Academics
- Home Care
- Fabrication
- Infrastructure
- Linux
- Business Support
