North America Service Parts Management

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

As a North American Service Parts Manager you will be responsible for managing and optimizing key supply chain processes to ensure operational efficiency and support business objectives. This role requires a proactive problem-solver with strong analytical and communication skills capable of handling a diverse set of responsibilities from new product setup to strategic forecasting and reporting.

You will collaborate with various teams including product management engineering repair ops sales order management and other cross-functional teams to ensure seamless execution of supply chain functions. Your ability to build strong relationships and manage multiple priorities will be essential for success.

Responsibilities

• LTB (Last Time Buy) Process: Manage the end-to-end Last Time Buy process identifying parts nearing obsolescence determining inventory needs and coordinating with suppliers to place final orders for Land Mobile Radio (LMR) devices.
• Part Setup: Oversee the setup of new and updated parts. This includes managing Uprev (revision updates) for existing parts and NPI (New Product Introduction) for new products ensuring accuracy and smooth transitions within our systems.
• Bridge Buy: Coordinate interim purchases of parts to bridge the gap during supply chain changes or supplier transitions preventing production delays.
• Forecasting: Develop and manage demand forecasts utilizing historical data and market trends to ensure accurate inventory planning.
• North America Committed View Weekly Reporting: Establish and maintain an NA CV working closely with finance DC teams and delivery management to set and achieve quarterly goals.
• Inventory Control Holds Management: Oversee the management of parts designated for inventory control holds ensuring proper inventory control and disposition.
• Right to Repair: Manage processes and inventory related to the Right to Repair initiatives ensuring necessary parts are available to customers and authorized service centers.
• Repair Depot Support: Support and manage the transition (cutover) of supply chain processes and data to or from the supplier repair facility.
• Part Inquiries & Pricing: Act as the primary point of contact for internal and external inquiries regarding part availability orderability and specifications. Manage the pricing of parts orderability and adhere to UL compliance when necessary.

Qualifications & Requirements:

• Education: Bachelors degree in Supply Chain Management Engineering Business or a related field.

Experience:

• Proven experience in a supply chain or logistics role.

• Experience with demand forecasting inventory management and supplier coordination.

Skills:

• Strong analytical skills with proficiency in data analysis and reporting tools (e.g. Excel Oracle EBS).

• Excellent communication and interpersonal skills.

• Ability to manage multiple projects and priorities in a fast-paced environment.

Additional Details:

• Location: Chicago IL

• Travel: Occasional travel across the USA and internationally is expected.

• Position Type: Experienced

• Relocation: Not provided

Target Base Salary Range: $65900 - $85000

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• Education: Bachelors degree in Supply Chain Management Engineering Business or a related field.
• 2 years of experience

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.