Welcome office Manager (Front-Office Manager)
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Job Location:
Entremont - Switzerland
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION
As Talent you represent W lifestyle to our guests. You are the soul behind the brand and you bring it to life. W Talents are as unique as the brand itself and are personally engaged from a lifestyle standpoint to the warm witty welcoming environment of the brand.
AN EXCITING CHANCE TO JOIN THE W VERBIER TEAM
As a Welcome Office Manager (Front Office Manager) you will be reporting directly to the Rooms Manager
Your are the heart inside the brand you bring it to life.
He/she will entail among other the following responsibilities:
Manage the Welcome Office operations such as guests welcome check in check out and guest assistance to ensure our guests have an enjoyable lifestyle experience. Develop implement and continually review the policies procedures practices and standards and control to ensure they are consistently applied.
Develop and implement departmental objectives for the Welcome Office and Whatever/Whenever team in line with the hotel objectives. Participate in the selection of talent. Train develop coach and manage the performance of direct and indirect reporting talent to ensure the efficient running of the Welcome Office in order to maximize talent satisfaction productivity and guest satisfaction. Be involved in performance management; ensure PMPs (Performance Management Plans) are done according to the correct guidelines
Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
Maintain high visibility during peak period in order to ensure smooth running of operations promote good public relations take corrective actions and handle customers requests and complaints to ensure their satisfaction. Upon needs respond to emergency codes
Keep abreast of all emergency procedures hotel promotions product knowledge upcoming events and brief Talent Coaches accordingly so that all Welcome Desk and Whatever/Whenever Talent are able to answer guest requests and questions.
Ensuring all W standards are adhered to to achieve the optimum mystery checker score. Maintaining and achieving the hotels GEI scores (Guest experience index) and take action where necessary.
Ensure new talent are inducted into the department correctly by ensuring an induction schedule is in place training checklists and training matrix is prepared. Ensure on-going training for the existing talent on the Brand Standards and any other existing policies and procedures.
PROFILE
Extensive experience in managing a Front Office department in a high end lifestyle kind of environment
Natural affinity to styling trends
Advanced written & verbal fluency in English and French
Advanced computer skills e.g. Outlook Word Powerpoint Excel and Opera PMS
Excellent communication skills verbal & written
Act with integrity adaptability flexibility and results oriented
Strong team player attract develop and retain talent
Demonstrate financial acumen
You are highly motivated
Be detail oriented and have a passion for giving guests an exceptional experience.
Real interest in the worlds of taste sound body scene and stance
Position to be filled aroung December 2025 or January 2026
Due to visa restrictions only applicants from Switzerland and European Union can be considered.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
IC
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
