Junior Account Manager I North America

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

HYROX is a global sports event series that combines running and functional fitness training in a unique race format. Founded in Germany in 2017 HYROX has evolved into a worldwide fitness movement with events across five continents attracting tens of thousands of athletes every season.

To support the rapid growth of our HYROX 365 affiliate program across North America were looking for a Junior Account Manager to join our expanding team. This is a dynamic hands-on role thats perfect for someone who thrives in fast-paced environments has a passion for fitness and community and is ready to help scale one of the most exciting movements in the global fitness industry.

As a Junior Account Manager youll be on the front lines of our affiliate experience supporting HYROX 365 gym partners optimizing internal operations and ensuring every partner receives the tools guidance and support they need to succeed. Youll work closely with cross-functional teams across sales marketing and operations driving engagement and helping to grow the HYROX footprint across North America.

YOUR KEY RESPONSIBILITIES

Serve as the main point of contact for HYROX 365 affiliate partners ensuring a seamless and professional experience from onboarding to ongoing support
Manage day-to-day communication with affiliates via email calls and CRM tools addressing inquiries and sharing key updates and resources
Support the sales team with lead generation outreach and onboarding of new affiliate partners
Maintain accurate and up-to-date partner records across CRM and internal backend systems
Collaborate with marketing and operations teams to ensure consistent communications launch materials and resource delivery
Analyze affiliate data and performance metrics to identify trends surface insights and recommend improvements
Work with the North America lead and regional teams to streamline internal processes and improve the overall customer experience
Assist in evaluating and optimizing customer support tools (e.g. Zendesk) to enhance efficiency and scalability
Contribute to special projects that drive growth engagement and operational excellence within the HYROX 365 program

YOUR PROFILE

13 years of experience in customer success account management operations or related roles
Strong communication skills with a proactive solution-oriented mindset
Highly organized with sharp attention to detail and follow-through
Comfortable working with digital tools and eager to learn CRM platforms and internal systems
Able to adapt quickly in a dynamic fast-paced environment and juggle multiple priorities
Team player who thrives in cross-functional collaboration and is eager to grow
Passion for fitness community and the HYROX movement you understand our mission and want to be a part of building it

WHAT WE OFFER

Attractive holiday & PTO plans
Health insurance and retirement plan
A relaxed work atmosphere in a supportive team with flat hierarchies and short decision-making paths along with autonomy and creative freedom in your daily work.
The chance to grow learn and thrive with opportunities for development in a dynamic expanding company.
The opportunity to grow with one of the worlds fastest-expanding sports brands
Attractive office location: River North Chicago IL.

INTERESTED

Then we look forward to receiving your application. Simply upload your CV as a PDF (no photo required) and answer the questions in the application form. Your contact person is Amy (HYROX People).

We are committed to creating an inclusive and respectful work environment. All qualified applicants will receive consideration for employment without regard to ethnicity color religion gender gender identity or expression sexual orientation national origin disability age or any other protected characteristic. We value diversity and are committed to fostering equal opportunity for all.

YOUR KEY RESPONSIBILITIES

Serve as the main point of contact for HYROX 365 affiliate partners ensuring a seamless and professional experience from onboarding to ongoing support
Manage day-to-day communication with affiliates via email calls and CRM tools addressing inquiries and sharing key updates and resources
Support the sales team with lead generation outreach and onboarding of new affiliate partners
Maintain accurate and up-to-date partner records across CRM and internal backend systems
Collaborate with marketing and operations teams to ensure consistent communications launch materials and resource delivery
Analyze affiliate data and performance metrics to identify trends surface insights and recommend improvements
Work with the North America lead and regional teams to streamline internal processes and improve the overall customer experience
Assist in evaluating and optimizing customer support tools (e.g. Zendesk) to enhance efficiency and scalability
Contribute to special projects that drive growth engagement and operational excellence within the HYROX 365 program

YOUR PROFILE

13 years of experience in customer success account management operations or related roles
Strong communication skills with a proactive solution-oriented mindset
Highly organized with sharp attention to detail and follow-through
Comfortable working with digital tools and eager to learn CRM platforms and internal systems
Able to adapt quickly in a dynamic fast-paced environment and juggle multiple priorities
Team player who thrives in cross-functional collaboration and is eager to grow
Passion for fitness community and the HYROX movement you understand our mission and want to be a part of building it

WHAT WE OFFER

Attractive holiday & PTO plans
Health insurance and retirement plan
A relaxed work atmosphere in a supportive team with flat hierarchies and short decision-making paths along with autonomy and creative freedom in your daily work.
The chance to grow learn and thrive with opportunities for development in a dynamic expanding company.
The opportunity to grow with one of the worlds fastest-expanding sports brands
Attractive office location: River North Chicago IL.

INTERESTED

Then we look forward to receiving your application. Simply upload your CV as a PDF (no photo required) and answer the questions in the application form. Your contact person is Amy (HYROX People).