IT Service Delivery Manager Project Lead
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Job Location:
Urbana, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About this Position:
Job Title: IT Service Delivery Manager
Key Responsibilities:
Service Oversight & Delivery.
Manage daily operations of IT services including network server desktop security and backup support.
Oversee help desk functions ticket management escalation processes and SLA adherence.
Coordinate on-site and remote technical resources to ensure optimal performance and user satisfaction.
Strategic Planning & System Enhancements.
Lead initial technology assessments and recommend improvements to system efficiency capacity and reliability.
Plan and oversee major upgrades system redesigns and technology transitions.
Advise leadership on future hardware/software procurement and infrastructure enhancements.
Performance Monitoring & Reporting.
Develop and track service-level metrics (e.g. uptime response times resolution rates).
Provide monthly reports on IT performance security incidents and recommendations for improvement.
Conduct regular meetings with leadership to review IT performance and strategic initiatives.
Security & Compliance.
Ensure adherence to cybersecurity policies data encryption standards and HIPAA requirements.
Oversee security audits risk assessments and incident response processes.
Vendor & Transition Management.
Manage contract deliverables documentation and transition planning at contract completion.
Oversee onboarding of new vendors and ensure smooth hand-off during vendor transitions.
Qualifications.
Bachelors degree in Information Technology Computer Science Project Management or related field.
5 years of experience managing IT service delivery or infrastructure projects preferably in public sector or multi-site environments.
Strong understanding of network server and security technologies.
Proven ability to develop and track SLAs KPIs and service-level reporting.
Experience with strategic IT planning budgeting and vendor management.
Certifications such as ITIL Foundation PMP or CISM/CISSP are highly desirable.
Key Competencies:
Strong leadership and team management skills.
Excellent communication and stakeholder engagement abilities.
Strategic thinker with a problem-solving mindset.
High level of professionalism and commitment to service excellence.
Ability to work under pressure and meet tight deadlines.
Key Skills
- Children Activity
- Electrical Engineering
- Financial Services
- Estimation
- Airlines
- Asic
