Front Office Executive
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
- Review analyze and suggest improvement of work flow and standards at the Front Desk
- Analyze rate variance report to ensure rooms revenue control approve discounts and rebates
- Communicate with Front Office Manager on all matters regarding guest services & hotel operations
- Ensure documentation of all guest related issues using the logbook
- Sign media and supervise shift handover procedures
- Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
- Provide management presence at all times by assisting with the handling of guests needs and complaints tactfully and efficiently
- Assist Guest Relations in greeting rooming and sending off guests
- Inspect front of house and back of house regularly for cleanliness and orderliness
- Ensure that front line staff complies with marketing techniques and maximizes sales
- Check billing instructions monitor guest credit and act upon any discrepancies
- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
Additional Information :
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English additional languages are a plus
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Anti Money Laundering
- Arabic Speaking
- Administration
- HR Reporting
- Billing
- Import
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
