IT Infrastructure Service Desk Engineer

POSITION TITLE:Europe Helpdesk Engineer

Are you passionate about IT and eager to grow your career in a dynamic international environment Join our Service Desk team in India where youll be the first point of contact for IT support across Europe and where your ambition can lead you to a leadership role.

OBJECTIVE:

As a Service Desk Engineer youll support over 16.2 k users across 17 different IT user zones in Europe ensuring smooth operations for our laboratories offices and VIP users. Youll handle a wide range of IT issues from Microsoft 365 to workplace hardware and play a key role in delivering high-quality service.

What Youll Do

Provide 1st line IT support for end users across Europe.

Troubleshoot and resolve issues related to:

o Microsoft 365 (Outlook Teams OneDrive SharePoint)

o Windows 10/11

o Identity & Access Management

o Printing and patching (desktop/server)

o Application triage and routing

Register classify and follow up on tickets using internal processes.

Escalate complex issues to 2nd line support when needed.

Contribute to documentation knowledge base articles and service catalog improvements.

Identify and document workarounds and recurring issues.

What You Bring

Experience in a Service Desk or IT support role.

Strong troubleshooting skills especially with Windows and M365.

Excellent communication skills in English

A proactive can-do attitude and the ability to thrive in a fast-paced environment.

Nice to Have

Experience with Windows Server Active Directory or networking.

Familiarity with BMC Helix ticketing system

ITIL Foundation certification.

Knowledge of Azure SCCM or Intune.

Why Join Us

Work in a vibrant multicultural team in India

Be part of a company that values growth learning and internal mobility.

Gain exposure to a modern IT environment supporting critical business operations.

Clear path to leadership for ambitious professionals.

Personal Skills:

Team Player

Smart worker

Quick learner

Willingness to work in 24x7 shifts.

Qualification: Bachelors degree or comparable education

Experience 3 to 6 years into Service Desk

PREFERED CANDIDATES:

The successful candidate will have a self-motivated get-it-done attitude; the ability to think critically; enjoy working with teams spread globally and across cultures; a desire to learn in new areas; and the discipline to pay attention to deadlines details and quality.

Good communication and interpersonal skills to interact with team in Europe

BE Computer Science/MCA or any other Bachelors degree with the right experience

Will be an added advantage if worked on Laboratory related applications

Remote Work :

No

Employment Type :

Full-time