Client Learning Consultant (Senior Manager)

We are seeking a seasoned Learning consultant to assist our clients in identifying their learning requirements and aid Visa University in establishing a comprehensive and agile framework for customizing existing learning content and creating new bespoke programs to meet specific client needs and better educate a broad range of client employees.

The successful candidate will have a strong background in learning design strategy with a proven track record in creating and implementing effective learning programs. They will also need to understand Europes regional business priorities Visa University (VU) curriculum and VUs KPIs. They will be responsible for meeting Europe VU revenue expense and margin targets and instrumental in driving sales of new revenue source programs in Europe. The ability to work collaboratively with clients VCA colleagues learning consultants account executives. Senior Executives at Visa and other teams at Visa to drive the best outcomes is crucial. The candidate will also have direct client exposure as part of the role.

This role will report to the Head of Visa University for EU.

Key Responsibilities

Learning Consulting - Provide Learning Development Capabilities to VU in Europe:

• Launch the Learning Consulting Practice in Europe working along side learning consultants who have been onboarded in other regions. Leverage processes frameworks models templates and documentation that align with Visa Consulting and Analytics and Visa Universitys vision.

• Apply human-centered design principles to create customized training programs (bespoke study trips immersions) that support professional development and build capabilities in a timely and cost-effective manner. Manage and coordinate the facilitation of client consulting engagements.

• Develop and execute a model for content solution customization ensuring it is adaptable and scalable to meet the diverse needs of our clients.

• Help to refine the systematic human-centered approach for client needs analysis solution identification and design focused on both the client and learner and tailored to specific roles.

• Help to refine scalable and repeatable evaluation approach that clients can employ to assess the effectiveness of learning solutions based on stakeholder business drivers and key performance indicators (KPIs) to gauge the impact and effectiveness of training programs.

• Participate in tasks related to budget use and management particularly related to vendors that may be required for project support and required systems.

• Work with regional VU Sales and account executives to establish an understanding of learning needs analysis product offerings and enable them to describe related benefits to potentials clients. Join client discussions related to qualified leads.

• Collaborate with VU the curriculum team to devise an approach to creating content and processes that better enable VU to offer customized solutions as part of large-scale opportunities.

• Identify map and categorize assets already present in the organization both in VCA and in the other functions including previously delivered bespoke programs.

• Build a faculty to deliver VU training in languages to support regional businesses.

• Build rapport trust and credibility with clients VCA colleagues learning consultants account executives and other teams at Visa to ensure strong and productive relationships.

Business Development - Facilitate sales of the new revenue sources including in Region:

• Develop a go-to-market strategy for new revenue sources bespoke product line.

• Identify and design new revenue sources curriculum tailored to clients needs.

• Develop and manage a sales pipeline to meet revenue targets for new revenue sources bespoke product line.

• Collaborate closely with regional resources (VCA and other functions) to identify and maintain a robust pipeline of the new revenue sources opportunities

• Track and report against monthly quarterly and annual scorecard metrics.

• Develop client proposals and execute necessary formalization for seamless delivery.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications :

• Experience in learning consulting sales or business development
• Experience in the payments industry
• Experience in Learning and Development learning needs analysis diagnostics supporting learning and development solutions and evaluation of learning and development projects
• Proven track record of developing successful training programs
• Proven experience in external consulting specifically working with clients to understand their unique learning needs managing their expectations and developing tailored learning strategies to meet these needs
• Demonstrated ability to drive innovation and change to improve efficiency of learning solutions
• Strong business acumen and experience in building business practices
• Experience in business development and sales
• Experience managing a budget with revenue and expense forecasting and sales reporting
• Experience working in a matrixed organization where regional success is dependent on ability to work with extended learning teams
• Strong aptitude for working with broad scope of technical business and professional subject matter quick and agile learner
• Strong presentation communication both written and verbal consulting stakeholder management relationship management and influencing skills at all levels in an organization
• Strong interpersonal skills with a demonstrated ability to build and maintain client relationships handle queries ensure satisfaction and effectively communicate complex concepts in a persuasive manner
• Demonstrated ability to collaborate with multiple stakeholders including clients curriculum teams and account executives translating client needs into actionable project plans and deliverables in the learning design space to drive business results
• Either German Polish or Italian language speaking would be an asset

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full-time