Working Student Technical Support Specialist (mfd)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
1KOMMA5
Want to build your tech career and help accelerate the energy transition
The Branch Success Team is the operational heart of 1KOMMA5 connecting our cutting-edge technology with our frontline installation teams. We are looking for a motivated and curious Working Student - Technical Support Specialist to join our mission in Berlin Munich or Hamburg.
This is a unique opportunity to get real-world experience in a fast-growing scale-up. You wont be making coffee; youll be on the front lines helping to solve real problems and ensuring our internal users can effectively use the Virtual Assembly Lineour proprietary suite of software that powers our field operations.
Become a part of our mission and learn about our Product & Tech
Deine Position
As a key member of our team youll get hands-on experience and play a vital role in our daily operations.
- Become a Tech Detective: Provide 1st and 2nd level support for our core sales and operations tech stack (including proprietary and third-party software). Well teach you how to troubleshoot issues investigate problems and find the root cause.
- Learn to Champion the User: Youll learn how to manage support tickets from start to finish. Well show you what it means to take full ownership of a users problem and collaborate with the team to deliver a great solution.
- Get Exposure to Product & Engineering: Youll be a bridge to our technical teams learning how to document recurring issues and user feedback. Youll analyze patterns and work closely with our Product & Engineering teams to improve product quality and user experience.
- Support Our Growth: As you grow with us youll assist in key change management processes helping to test new features and support our branches as we expand across Europe.
Dein Profil
You are a tech-savvy and empathetic problem-solver eager to learn and make an impact.
- Your Studies: You are currently enrolled in a Bachelors or Masters program ideally in a field like Business Informatics Computer Science Business Administration with a tech focus or a related area.
- Technical Curiosity: You have a genuine interest in how software works and enjoy figuring out technical problems. Youre not afraid to dive into new tools and systems.
- A Problem-Solving Mindset: You approach challenges logically and are motivated to find not just a quick fix but the right solution.
- Communication Skills: You have strong communication skills in both German and English (written and verbal C1/C2). You can explain things clearly and patiently.
The following things are a plus but not required:
- First experience with CRM systems (like Zoho) or other SaaS tools
- A basic understanding of how APIs or databases work
- Previous experience in a customer-facing role
Benefits
- You are part of an international dynamic and highly motivated team of people who have proven to make things happen
- With your work you accelerate the energy transition and hence have a direct impact on our climate
- Work with and learn from other super-smart colleagues
- You will enjoy direct contact with core decision-makers
- You will enjoy the best chances of entering full-time in one of Europes most thriving Scale-ups
- You work remotely (Germany-wide) with offices in Hamburg Berlin or Munich
- Create a healthy balance alongside your work and enjoy all the benefits of the EGYM Wellpass
- Benefits and discounts are yours with Futurebens
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Bei 1KOMMA5° bauen wir Europas führende Energie-Software-Plattform “Heartbeat” und schaffen so ein virtuelles Kraftwerk, das Photovoltaik, Stromspeicher, Wärmepumpen und Ladesäulen der Kunden verknüpft und so die Rentabilität vernetzter Kundenanlagen deutlich erhöht. Wir bieten Kunden ... View more
