Network Operations Lead

The Network Operations Lead is responsible for ensuring the stability performance and security of the companys network infrastructure. This role will oversee daily operations lead a team of network engineers/technicians and collaborate with cross-functional teams to drive network reliability and efficiency. The ideal candidate combines strong technical expertise with leadership skills and a proactive approach to problem-solving.

Key Responsibilities

• Lead mentor and manage the Network Operations team (L1L3 engineers).
  
• Monitor and maintain enterprise network infrastructure (LAN WAN WLAN firewalls VPN load balancers).
  
• Oversee incident problem and change management processes.
  
• Establish and maintain operational procedures playbooks and escalation paths.
  
• Ensure 24/7/365 network availability with proactive monitoring and automated alerts.
  
• Collaborate with security teams to enforce compliance with corporate standards and best practices.
  
• Manage vendor relationships service providers and network contracts.
  
• Perform capacity planning and propose network improvements.
  
• Drive root cause analysis (RCA) for major incidents and ensure preventive measures are implemented.
  
• Prepare performance reports metrics and dashboards for leadership.
  

Requirements

Required Qualifications

• Bachelors degree in Computer Science Information Technology or related field (or equivalent work experience).
  
• 7 years of network engineering/operations experience with at least 5 years in a leadership role.
  
• Strong knowledge of:
  
• Cisco Juniper Fortinet or equivalent network devices
  
• Routing and switching protocols (BGP OSPF MPLS STP etc.)
  
• Firewalls VPNs IDS/IPS
  
• Network monitoring tools (SolarWinds Nagios PRTG etc.)
  
• Experience managing hybrid environments (on-prem cloud: AWS Azure GCP).
  
• Familiarity with ITIL processes (Incident Problem Change Management).
  
• Excellent communication leadership and stakeholder management skills.
  

Preferred Skills

• CCNP CCIE JNCIP or equivalent certifications.
  
• Experience with automation tools (Ansible Python Terraform).
  
• Exposure to SD-WAN SASE and modern cloud networking.
  
• Background in highly regulated environments (finance pharma telco).
  

Benefits

• Competitive salary and benefits (health insurance).
  
• Opportunities for continuous learning and certifications.
  
• A collaborative and innovative working environment.