Duty Manager
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Job Location:
Cape Winelands District Municipality - South Africa
Monthly Salary:
ZAR 20000 - 23000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Kendrick Recruitment is seeking a professional and experienced Duty Manager to join a prestigious luxury wine estate in Franschhoek. The successful candidate will oversee daily operations ensuring exceptional guest experiences while maintaining high standards of service across all departments.
Key Responsibilities:
Manage daily operations and supervise staff to ensure smooth service delivery
Handle guest enquiries complaints and special requests with professionalism
Ensure adherence to all operational policies procedures and quality standards
Support and mentor team members providing guidance and training as required
Coordinate between departments to ensure seamless communication and efficiency
Monitor and report on performance metrics staff productivity and guest satisfaction
Ensure compliance with health safety and hygiene standards
Assist with reservations events and special functions as required
Perform shift handovers and maintain accurate operational records
Requirements:
Previous experience in a managerial role within a luxury hospitality environment
Strong leadership organisational and problem-solving skills
Excellent communication and interpersonal abilities
Professional appearance and guest-oriented approach
Ability to work flexible hours including shifts weekends and public holidays
Reliable proactive and capable of working independently and as part of a team
Reliable transport to and from work
Package Details:
3% Provident Fund contribution
Annual increases and performance-related bonuses
Meal allowance of R25.00 per shift (for salaries below R25000)
Subsidised staff transport available on Franschhoek Paarl Stellenbosch and Wellington routes
This role offers an exciting opportunity for a skilled hospitality professional to take ownership of daily operations at a world-class estate and contribute to delivering exceptional guest experiences.
Required Skills:
experience
Company Industry
IT Services and IT Consulting
Key Skills
- stock management
- Employee Relations
- Leadership skills
- Data Collection
- Management Experience
- Microsoft Outlook
- Warehouse Management
- Business Management
- Rota Management
- Leadership Experience
- Supervising Experience
- MRP
About Company
Kendrick Recruitment (KR) specialises in finding top candidates for the Hospitality and Tourism Industries worldwide. We focus on providing a high level of personalised service tailored to each individual whether you are a client or candidate. We pride ourselves on listening and under ... View more
