Customer Service Representative (Spanish Speaking)
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Job Location:
Houston, MS - USA
Monthly Salary:
USD 45000 - 65000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Representative Bilingual (Spanish/English)
Located in Houston TX
Do you love connecting with people in both English and Spanish guiding conversations and helping others make the right decision Are you the type who stays calm under pressure lights up a room and enjoys turning a great conversation into a win If so this bilingual customer service role could be a perfect fit.
As part of our customer engagement team youll be the voice of the brandanswering questions resolving concerns and guiding customers toward the right product or service in both Spanish and English. You wont just be supportyoull be a trusted advisor problem-solver and closer who can connect with diverse audiences.
About You
Fluent in both Spanish and English able to switch seamlessly between languages.
Enjoy talking to people and building genuine relationships across cultures.
Confident explaining products services and promotions in either languageeven when challenged.
Goal-oriented self-motivated and driven to exceed targets.
Bring high energy professionalism and positivity to every interaction.
Thrive both independently and in a collaborative bilingual team environment.
Strong listener who can uncover customer needs and tailor solutions in the right language for the situation.
What Youll Do
Serve as the first point of contact for customers via phone email and chatin both Spanish and English.
Ask thoughtful questions to understand customer needs no matter the language.
Recommend tailored solutions and explain offers clearly and persuasively in Spanish or English.
Guide customers through decisions and assist in closing new business opportunities.
Follow up with leads provide timely responses and nurture relationships in both languages to drive conversions.
Log conversations feedback and activities in our CRM noting language preferences.
Share customer insights with the team to improve messaging service and bilingual engagement.
Maintain a solution-focused attitude even in fast-paced situations.
What Youll Need
Fluency in both Spanish and English (verbal and written) is required.
Excellent communication skills with the ability to adjust tone and style for different audiences.
Curiosity and willingness to learn our products and how to position them in both languages.
Comfort using web-based tools CRM platforms and basic troubleshooting processes.
High school diploma or GED (college coursework in business marketing or communications a plus).
Customer service sales retail or call center experience preferred but not requiredtraining provided.
What Youll Get
Competitive hourly rate performance bonuses.
Paid training and ongoing bilingual development support.
Flexible scheduling including evenings/weekends.
A supportive inclusive and bilingual team culture that celebrates wins.
Career growth opportunities in sales customer success or account management.
If youre ready to put your Spanish and English skills to work while helping customers and achieving results we want to hear from youapply today!
Required Skills:
listening skillscrm softwarerelationship-buildingcalm demeanorcommunicationcomputer proficiencyemailbasic computer proficiencypersuasioncustomercollaborative teamworktechnical troubleshootingexcellent communication skillslisteningorganizing operationsproduct knowledgeproblem solvingcustomer servicecustomer service skillsbasictech-savvyteamworktechnology navigationpersuasive conversationproblem-solving skillsadaptabilitycustomer relationship managementcustomer engagementpersuasive conversationsrelationship buildingsales skillssalesownershiptech-savvinesscustomer interactionactive listeningproblem-solvingcustomer relationship management (crm)organizationcommunication skillscrm systemsbasic computer skillstroubleshootingemail communicationsolution-oriented demeanorteam collaborationcomputer skillsinterpersonal skillstime managementcrm navigationcrm proficiencyorganizational skills
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
