Senior On-Site Service Specialist
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Job Location:
Kansas City, KS - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description - Senior On-Site Service Specialist
Location: Kansas City MO 64112
Type: Temp-to-Engage (Potential to Convert to Permanent)
Schedule: Monday-Friday 8:00 AM - 5:00 PM (1-hour unpaid lunch; two paid 15-min breaks)
Pay Rate: $18.00/hr
Dress Code: Business casual (jeans and tennis shoes allowed; no track suits; leggings acceptable with long top covering below buttocks)
Position Summary
The Senior On-Site Service Specialist supports daily print copy shipping and document-production operations for a financial-sector client. This role ensures accurate order fulfillment quality control and efficient communication with the team. Strong computer proficiency and attention to detail are essential as work involves handling sensitive financial documents. Mandatory attendance is required during the middle two weeks of each month.
Key Responsibilities
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Fulfill incoming orders via a Power App including staging printing collating packaging and shipping according to specifications.
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Utilize FedEx Shipping Manager and client shipping software for outbound packages.
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Operate high-volume duplicating production sorting mailing and bindery equipment.
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Perform copying tasks scanning/imaging quality checks filing and electronic document management.
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Conduct basic troubleshooting and routine maintenance of copiers and related equipment.
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Maintain logs records and inventory; enter activity/job details into a shared Google Document.
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Coordinate and respond to service calls; assist with archiving and document organization.
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Use paper cutters bindery tools copiers and assorted print/production equipment.
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Ensure adherence to Ricoh Services Portfolio & Technology processes; capture data for Ricoh MOR SPG and job logs.
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Pack wrap and transport boxes weighing up to 50 lbs from counter to cart.
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Perform additional duties as assigned by the Site Manager or Site Leader.
Work Environment & Additional Notes
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Majority of the workday is performed standing or walking.
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Occasional overtime may be required especially after conversion to permanent status.
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No driving required.
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Free parking is available (parking form with vehicle info and valid license may be required).
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Interview format may include phone and in-person sessions potentially with multiple interviewers.
Qualifications
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High school diploma or GED required.
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1-2 years of related work experience; prior experience with copy/print jobs preferred.
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Proficiency with MS Office Suite Microsoft Teams and Outlook.
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Experience with copiers printers and basic equipment troubleshooting or repair preferred.
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Understanding of shipping and receiving procedures.
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Basic electronics knowledge is a plus.
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Strong verbal and written communication skills.
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Strong problem-solving ability attention to detail and ability to work independently.
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Ability to follow mail delivery instructions and select appropriate packing methods/materials.
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Ability to understand technical documentation manuals and part catalogs.
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Excellent customer service orientation.
Physical Requirements
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Ability to stand for prolonged periods.
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Ability to lift and move items weighing up to 50 lbs.
Required Skills:
officecopy machinesprinters
Key Skills
- Computer Hardware
- Mac Os
- Manufacturing & Controls
- Root cause Analysis
- Windows
- Customer Support
- Remote Access Software
- Operating Systems
- Encryption
- Remedy
- Chemistry
- Cerner
