Customer Success Representative

Tampa, FL - USA

Monthly Salary: USD 45000 - 65000

Posted on: 29 days ago

Vacancies: 1 Vacancy

Job Summary

Located in Tampa FL

Are you passionate about helping customers succeed while driving growth and expanding revenue Were looking for a Customer Success Associate who thrives at the intersection of relationship management and this role youll be the primary point of contact for a portfolio of clients helping them unlock the full value of our product while identifying new opportunities for upsell renewal and long-term retention.

This is more than supportits about driving client outcomes and growing revenue through strategic conversations strong rapport and a deep understanding of customer goals.

What Youll Do

Own and manage a book of business serving as the trusted advisor and point of contact for each client
Proactively engage with customers to ensure satisfaction product adoption and ongoing return on investment
Identify expansion opportunities such as upsells add-ons or feature upgrades and collaborate with the sales team to close
Lead renewal conversations with a focus on long-term value and retention
Track customer health usage metrics and satisfaction scores to flag risks and intervene early
Deliver onboarding product training and strategic check-ins to drive client success
Collaborate cross-functionally with Product Support and Marketing to surface feedback and advocate for client needs
Maintain accurate notes and pipeline activity in the CRM such as Salesforce or HubSpot

What Were Looking For

Early career talent wanted: 0-3 years experience in a customer centric role
Strong relationship-building and communication skills comfortable speaking with decision-makers
A consultative value-driven mindset with an ability to spot growth opportunities
Driven goal-oriented and energized by KPIs tied to retention and revenue
Familiarity with CRM tools and customer success platforms such as Salesforce Gainsight or HubSpot
Experience in SaaS tech or a subscription-based model is a plus

What We Offer

Competitive base salary plus commission or performance bonuses
Opportunities for advancement into senior customer success or account executive roles
Comprehensive onboarding training and career development support
Collaborative fast-paced team culture with plenty of recognition
Health benefits paid time off and flexibility including remote or hybrid work options

Required Skills:

consultative mindsetcustomerrevenueupsellcommunicationcustomer engagementrelationship managementcustomer satisfactiongoal-orientedhubspotsalesforceonboardingproduct adoptioncrmsaas experiencecustomer success platformsclient retentionproduct trainingcustomer successcross-functional collaborationupsellingconsultative approachcustomer health trackingrenewal managementsaasstrategic conversationskpi managementrenewalcrm toolstrainingrenewal conversationssalescommunication skillssales collaboration

Located in Tampa FLAre you passionate about helping customers succeed while driving growth and expanding revenue Were looking for a Customer Success Associate who thrives at the intersection of relationship management and this role youll be the primary point of contact for a portfolio of clients he...