Automotive Service Advisor
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Job Location:
Wilmington, DE - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
CAPITAL is seeking an Automotive Service Advisor to join our team. As the Service Advisor you will be the primary point of contact for customers requiring automotive maintenance and repair services. Your role will involve assessing customers vehicle service needs scheduling appointments and communicating effectively with the service department to ensure timely completion of work.
Automotive Service Advisor Compensation & Benefits:
- Competitive Pay
- Health Insurance
- PTO
- 401(K)
Automotive Service Advisor Responsibilities:
- Conduct thorough vehicle inspections to accurately diagnose problems and recommend necessary repairs and maintenance
- Provide detailed explanations of recommended services and associated costs to customers ensuring transparency and trust
- Schedule service appointments and manage the service departments workload efficiently
- Collaborate with technicians and other team members to ensure smooth workflow and timely completion of repairs
- Handle customer inquiries and complaints promptly and professionally striving to resolve issues to their satisfaction
- Maintain a clean and organized work environment adhering to safety and cleanliness standards
- Other duties assigned
Automotive Service Advisor Requirements:
- Experience in automotive service advising or a similar customer service role within the automotive industry preferred
- Strong knowledge of automotive systems and components including diagnostic procedures and repair techniques
- Excellent communication and interpersonal skills with the ability to build rapport with customers and work effectively as part of a team
- Proficiency in computerized systems and software applications used for estimating scheduling and invoicing
- Valid drivers license and a clean driving record
- Must be able to pass a pre-employment background check
WE ARE CAPITAL! With 20 automotive and powersports franchises and over 1500 employees CAPITAL is more than a company its a community. We combine a rich tradition of excellence with the forward-thinking culture of a family-owned business. Were proud to support military personnel and veterans and are committed to your professional growth innovation and success. Ready to accelerate your career Join the Capital Automotive Group family today and become part of a team thats driving innovation and delivering excellence every mile of the way!
At Capital Auto Group we are committed to creating a diverse and inclusive workplace. We embrace equal opportunity in all aspects of employment and do not discriminate based on race color religion sex national origin age disability or any other protected status. We value the unique perspectives and contributions of every employee and strive to foster a culture where everyone feels respected and empowered.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
CAPITAL is currently seeking a skilled and customer-focused Automotive Service Technician to join our team. The Service Technician will be responsible for diagn...
