Business Process Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Business Process Manager
Role summary- Payoneer is seeking a talented Business Process Manager to join team. As the APAC Business Process Manager you will be joining our largest Operations team using qualitative and quantitative insights to improve our customers journeys and operational processes as well as analyze insights from multiple sources to clarify ambiguous problems. The successful candidate will be comfortable switching between thinking strategically about big picture initiatives executing quickly on tactical opportunities and troubleshooting operational issues.
Location-Shanghai
On-site
Full-time
What youll do
- Leading designing and executing new business processes flows and initiatives mainly cross-operations
- Working with all customer journey units to learn and serve their business needs in the matters of business processes systems analysis automation opportunities and innovation
- Deeply learn the different business flows look for the relevant data and analyze main pain points that require improvements
- Design operational processes including analytical and technological aspects and manage projects to execute them
- Leading the measurement concept of the customer journey division and working closely with analytics on executing it
- Work with stakeholders across the organization to achieve project goals
Who you are
- Bachelors Degree required; MBA preferred
- 4 years of experience working as Systems Analyst Process Engineer or Business Partner in Fintech SaaS or Management Consulting
- Excellent analytical skills
- Experience with project management
- Proven ability to assess business needs and translate them into relevant solutions
- Strong interpersonal skills leading and driving execution with cross-functional teams
- Experience with customer centers and operational processes
- Project management certification (PMP)
- SQL experience
#LI-DW1
#LI-Onsite
Required Experience:
Manager
Key Skills
- Accounts Handling
- Law Enforcement
- ABB
- Gym
- Corporate Development
- Art
About Company
In today’s borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally through our cross-border payments platform. With Payoneer’s fast, flexible, secure and low-cost solu ... View more
