Agent Products Germany
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Task Responsibilities:
Ensure the timely answering of customer sales queries their bookings and follow up:
- By prioritizing the incoming quotes as per set guidelines
- By following the set guidelines in terms of price offering in order to win the quote
- By swiftly responding to customers ad hoc(spot) requests utilizing the Cargoluxs tools (LEAP)
- By offering multiple options on a quote so that the customers always find a suitable one (price time)
- By coordinating special cargo with the relevant stakeholders (RM Global Logistics )
- By selling Cargoluxs value added services
- By re-directing customers to Cargoluxs digital sales channels to increase the awareness and utilization of such channels
- By assisting customers to confirm the bookings via the digital channels upon potential failure of booking
- By requoting the customers if certain parameters of the initial quotation have changed
- By updating all sectors of a booking pre-flight
- By ensuring the booking is correctly performed including the applicable Rates SCCs Additional Charges etc.
- By ensuring that bookings subject to compliance checks are processed prior to departure
- By pro-actively following up on pending offers by phone and mail
- By pro-actively contacting potential customers in case of short-noticed space availability
- By redirect received market information to the Sales Management
- By monitoring his/her daily work based on available/provided data and dashboards.
Ensure Customer Service and Sales Activities
- Deliver customer service excellence by timely responses and follow up to all customer requests
- Taking care of customer complaints and issues as per given guidelines
- Taking up customer issues internally with the local management and if required with relevant stakeholders (e.g. Operations Compliance)
- Report internally challenges and issues in order to achieve improvement in the general customer experience
- Timely processing of incoming Product allotment bookings as per the internal processes
- Handle customer allocation overbooking requests in conjunction with Route Management
- Manage all required approvals for booking requests of the concerned commoditys i.e. compliance shoring ok-to-forward in close dialogue with the customer
Essential Requirements For The Position:
- Secondary technical education or accomplished apprenticeship with focus on logistics or any other relevant field
- First work experience is considered as an advantage
- Strong written and oral communication skills in German and English
- Feeling comfortable to work in a team as well as autonomously
- Ability to plan and prioritize work
- Proficiency in MS Office
Working Conditions:
- Position based in Frankfurt
- Occasional travel
- 30 days of annual leave vacation allowance and a 13-month salary
- Flexibility in working hours
- 2-days WFH policy
- Deutschlandticket or parking slot at office
- Company pension plan
- Annual team events
- A certificate of good conduct will be required
Required Experience:
Unclear Seniority
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
