Car Repair Agent for 1st Level Customer Support (fmdiv.)
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
- Respond to all calls emails and common requests for technical 1st level support.
- Analyse technical problems (root cause analysis) with cars and/or light goods vehicles (LGV) and/or heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels.
- Follow defined work instructions and escalation processes for all possible types of incidents.
- Track all incidents in our internal incident management system.
- Maintain communication with other Bosch sites departments and colleagues who are engaged into the support processes.
- Input for FAQ and knowledge database.
- Establish good relationships with colleagues and customers in order to achieve a correct flow of information.
- Willingness to work in the office and/or remote.
Qualifications :
- Education: Completed vocational education as a master mechanic automotive mechatronics technician (mechanics and/or electronics) automotive service technician or country equivalent certificate necessary
- Experience and Know-how: Minimum 1-3 years of experience working in workshops with cars and/or LGV/HGV basic knowledge of IT systems as well as professional experience in a customer facing position would be an advantage
- Languages: Italian oral and written communication skills level C1 required and English oral and written communication skills level B2 required German is a plus
- Personality: service and solutions focused
- Your way to work: customer orientation professional communication ability to work well in difficult situations
Additional Information :
Are you interested Then we look forward to receiving your application!
Your contact for questions about the application process:
Maria Naumann
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more
