Customer Experience Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Customer Experience Manager
Role summary-This senior role is responsible for building end to end solution to collect quantify measure and summarize the voice of customers from different channels including contact centers client service online and others. Meanwhile the person needs to deliver high quality VOC readout to senior mgmt team with clear insights numbers and actions for improvement on a routine basis and event-basis.
Location-Shanghai
On-site
Full-time
What youll do
- Design end to end process and platform for customer voice collection
- Analyze voice of customers to generate clear insights and able to propose meaningful actions to address the major comments/concerns from the customer
- Deliver China VOC readout both routinely and needs-basis able to present the readout to senior mgmt team
- Maintain close and strong partnership with sales marketing and Ops team for VOC alignment
Who you are
- Motivated self-starter who can learn quickly in a fast-paced environment
- Service-oriented mindset and understand client service and operations
- Passionate and committed professional with excellent interpersonal skills
- Strong work ethic and accountability
- Great team player who cares and willing to help other colleagues
- Strong people management skills
- Strong influencing skills internally & externally
- Solid organizational skills including attention to detail and multitasking skills
- Strong analysis and presentation skills
- Able to work in China
#LI-DW1
#LI-Onsite
Required Experience:
Manager
Key Skills
- Bilingual
- Linux Administration
- Documentation
- LNG
- Entry Level Finance
About Company
In today’s borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally through our cross-border payments platform. With Payoneer’s fast, flexible, secure and low-cost solu ... View more
