Open Jobs Skincare Manager Trafford, Manchester

Location: Trafford Centre Manchester

Type of contract: permanent full time 40h

At Sephora beauty is about feeling seen valued and empowered individually and collectively. It is connecting deeply with others celebrating diversity and inclusivity unlocking your potential and making a difference every day. Together we belong to something beautiful.

As the Skincare Manager youll oversee and inspire a team of Beauty Advisors guiding them to deliver exceptional customer service and product expertise. With your in-depth skincare knowledge and leadership skills youll drive sales create unforgettable customer experiences and uphold Sephoras high standards of operational excellence. Youll be at the forefront of making skincare a transformative experience for both your team and customers ensuring our department thrives and evolves.

Key Responsibilities

Team Leadership & Development

Lead coach and inspire a team of Beauty Advisors to ensure high levels of motivation productivity and customer satisfaction and teamwork.
Provide continuous training and development opportunities to enhance selling skills customer service and product knowledge.
Conduct regular performance evaluations set clear performance goals and create personalised development plans to guide each team members growth.
Proactively manage employee relations (ER) issues including lateness attendance concerns and performance-related matters. Conduct investigations disciplinary meetings and other related processes.
Foster a positive collaborative and creative team environment through leading by example providing floor leadership and challenging the team to deliver exceptional service and embrace innovation.
Collaborate as part of a cross-department team leveraging shared best practices to ensure an outstanding in-store customer journey.

Sales Leadership Customer Engagement & Service Excellence

Drive sales performance by setting and achieving individual and team sales targets while delivering an outstanding customer experience.
Stay up-to-date with the latest skincare trends techniques and product innovations to provide informed recommendations to customers inspire team members and foster a culture of continuous learning and skill development.
Deliver expert skincare consultations and personalised product recommendations to ensure each customer feels valued and empowered.
Proactively lead your team to engage with customers build long-lasting relationships and identify opportunities for upselling and cross-selling taking ownership of the teams performance and ensuring both sales targets and an exceptional customer experience are achieved.
Resolve customer inquiries concerns and complaints promptly ensuring high levels of customer satisfaction and brand loyalty.

Operational Excellence & Strategic Execution

Ensure operational efficiency by monitoring key performance indicators (KPIs) tracking sales trends and implementing strategies to optimise customer satisfaction and store performance contributing to the stores broader business goals.
Oversee the daily operations of the skincare department including inventory management visual merchandising and stock replenishment to maintain an organised clean and visually appealing display.
Collaborate with store management to implement promotional campaigns marketing activities and seasonal events that drive traffic and sales.
Maintain Sephoras operational standards including loss prevention health and safety protocols and adherence to company policies while also holding your team accountable.

What Youll Bring

Proven experience in a leadership or management role within the beauty or retail industry with a focus on skincare.
In-depth knowledge of skincare products ingredients brands and trends with a passion for educating others about skincare.
Strong capability to develop and guide a team fostering both individual growth and collective performance.
Passion for Sephora and team development with the ability to inspire motivate and demonstrate resilience in a fast-paced environment.
Exceptional customer service and communication skills with a strong ability to build relationships provide tailored beauty experiences and lead and inspire a diverse team.
Strong sales acumen with a demonstrated ability to drive performance and meet sales targets.
Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
Knowledge and experience in handling employee relations (ER) issues such as lateness performance concerns and disciplinary processes.
Comfortable using technology in-store to enhance customer service and operational efficiency including tools for inventory management sales tracking and customer engagement.
Flexibility to work evenings weekends and holiday seasons as required.

Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store.

Here you will find:
Community in which authenticity is embraced and the strength of our differences fuels our collective spirit
Culture of empowerment learning & growth that offers you the tools space and opportunity to learn innovate and lead
Work that brings fulfillment. From delighting clients every day to inspiring our industry at large every action makes a difference
Join us and belong to something beautiful.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment hiring training advancement or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.