CEVA Manager Adjudication Lead

PURPOSE

Provide oversight management and service delivery excellence of projects as assigned by CEVA (Clinical Event Validation and Adjudication) management covering single or multiple CEVA functions. Provide leadership and accountability for all aspects of assigned CEVA projects working cross-functionally and across the opportunity lifecycle integrating delivery into one seamless and transparent program for customers in areas of endpoint adjudication committee coordination core laboratory coordination DSMB administration and steering committee administration. Collaborate with senior managers to implement strategic initiatives at the project program and department level to ensure global consistency.

RESPONSIBILITIES

• Manage customer interface and communication for assigned projects/programs. Represent CEVA on projects/programs as primary point of contact within CEVA for all internal and external customers; liaise between internal/external.

• Manage customer deliverables for assigned projects/programs. Tactical day-to-day leadership at project/program level. Responsibilities include project planning (timelines deliverables resourcing central filing and archiving records) scope management quality management and project financial management.

• Develop finalize and distribute all project-specific CEVA documents and design all necessary programmed reports and listings relevant to CEVA. Provide oversight guidance in this area to less experienced CEVA staff.

• Work closely with internal and / or external partners to manage development testing and use of electronic systems necessary for CEVA project processes.

• Develop and provide project-specific CEVA process training to CEVA team members monitors and investigative site personnel as appropriate.

• Provide oversight leadership and structure for customer service interface from scoping stage through proposal generation bid defense to service delivery; and throughout the development and commercial lifecycle of the product.

• Manage realization/profitability for assigned projects/programs. Update financial systems revenue recognition invoicing project budget review project financial analysis pursuit of change orders etc. Provide oversight guidance in this area to less experienced CEVA staff.

• Actively contribute at meetings with internal and external stakeholders. Provide project status updates define processes and project/planning strategy.

• Work with sales and proposals to ensure rapid seamless tailored responses to opportunities. Drive business growth by improving customer loyalty through enhanced customer relations and service delivery excellence.

• Facilitate sales activities and sales presentations and proposal development (e.g. capabilities bid defenses strategy costs and text) as required.

• Develop customer relationship into partnership mode; manage accounts targeting extended business relationship throughout lifecycle. Focus on customer loyalty and contract renewal. Facilitate discussions on new business opportunities with existing customers. Provide oversight guidance in this area to less experienced CEVA staff.

• Work in a customer centric fashion analyzing current and future customer needs and actively developing innovative cross-functional strategic solutions within CEVA service lines to meet customer needs.

• Oversee audits and inspections for assigned projects and participating as required. Liaise with Quality Assurance staff and management in the compilation of corrective action plans. Provide oversight guidance in this area to less experienced CEVA staff.

• Apply specialist expertise within the CEVA department.

• Collaborate with other CEVA managers to resolve problem areas and customer needs ensuring global consistency.

• Works with CEVA management constructively in a matrix framework to achieve project and customers deliverables.

REQUIRED KNOWLEDGE SKILLS AND ABILITIES

• In depth knowledge of applicable global regional and local clinical research regulatory requirements; i.e. Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines Quintiles Standard Operating procedures (SOP).

• Working knowledge of CEVA service lines; willingness to increase knowledge across CEVA service lines and develop new skills.

• Excellent team management and leadership skills (e.g. motivational conflict management collaborative organizational and delegation).

• Strong project management skills (e.g. planning organizational skills strong presentation skills report writing skills and customer focus skills.

• Effective verbal and written communication skills including ability to network and lead teleconferences.

• Ability to establish and maintain effective working relationships with coworkers managers and customers.

• Ability to deliver on multiple projects and manage competing priorities.

• Ability to manage ambiguity.

• Effective business focus marketing and sales skills.

• Ability to achieve results through communication facilitation and negotiations in a matrix service delivery environment with shared accountabilities. Independent judgment negotiating decision-making and problem solving skills.

• Effective business acumen and financial analytical skills tactical planning and budgeting.

• Cross trained in a minimum of two CEVA service lines.

• Ability to handle multiple projects with competing deadlines.

• Customer focused with effective relationship building skills.

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. potential base pay range for this role when annualized is $85300.00 - $213100.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge skills education and experience; location; and/or schedule (full or part-time). Dependent on the position offered incentive plans bonuses and/or other forms of compensation may be offered in addition to a range of health and welfare and/or other benefits.