Student Accounts Specialist & Collections

People are drawn to Guilford College for a number of reasons including the CollegesCore Valuesof community diversity equality excellence integrity justice and stewardship.

Working at Guilford provides you with a rewarding opportunity to impact the developing lives ofstudents from a range of diverse backgrounds. Guilford attracts those who areseeking a professional challenge and career advancement. It also attracts those whowant to enjoy a beautiful campus and location in the dynamic city ofGreensboro North Carolina.

Guilford College offers a wide range of benefits for full-time regular employees including 13 paid holidays tuition remission health insurance telemedicine life insurance short-term and long-term disability a retirement plan and optional dental and vision addition employment at the College provides employees with access to numerous discounts for products services and attractions.

Position Summary

Guilford College is seeking a Student Accounts professional for an entry level position to join our team. As a position that works with students directly the ideal candidate will have excellent customer service skills to include problem solving and communication skills.

BASIC FUNCTIONS: The Student Accounts Specialist is responsible for supporting the day to day operations of the Office of Student Financial Services providing excellent customer service to students. The position requires excellent communication and organizational skills; knowledge of and proficient with common PC software applications (e.g. Word Excel PowerPoint etc.) and other computer software and related computer and Internet technologies; ability to comprehend interpret and apply accounting best practices and institutional policies related to student accounts; ability to regularly ensure confidentiality; and ability to accurately efficiently and effectively perform pertinent duties in such a fashion that the office functions in a consistently smooth manner.

SPECIFIC RESPONSIBILITIES:

Communicate with students and their families on student account balances and opportunities for payment.

Creates and maintains all internal and external collection processes including creation of policies and procedures for collection activities especially for Federal Perkins Loans internal loans and accounts receivable collections. Works closely with the Finance Department and external collection agencies to maintain compliance and communication to students.

Abiliity to act as a cashier receiving funds and reconciling payments made to student accounts. Responsible for reconciliation of accounts to bank statements and financial funds.

Work closely with the Finance Department on internal technology needs such as creating new fund codes and ensuring Banner to Workday functionality.

Complete the disbursement of financial aid to student accounts

Complete refunds for credit balances after review of eligible accounts

Work with 1098-T requirements to ensure correct reporting of data to students and IRS

Assists with all check-in and College events as needed

Exhibits effective customer service skills and team-building capabilities continuously

Improves service to students through refining and enhancing office operational procedures and processes

Develops effective working relationships with appropriate personnel in various campus Departments

Performs core daily tasks as assigned by supervisor or Director

Completes assigned goals tasks and projects in an accurate and timely manner

Maintains punctual attendance in accordance with the defined office schedule and completes any other duties as assigned.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Bachelors Degree required

• Higher Education experience preferred

• Proven record of customer service

• Experience with SIS Banner preferred and Microsoft Office products

• Accurate and detail oriented

• Able to work independently but also part of a team

• Able to communicate effectively

• Able to interpret federal and state regulations

Guilford College does not discriminate on the basis of sex/gender race color creed religion national origin sexual orientation gender identity disability genetic information military status veteran status or any other protected category under applicable local state or federal law ordinance or regulation. See ourfull Statement of Non-Discrimination.