Aftermarket Product Specialist Lifecycle Site Services AMER

JOB SUMMARY

The Aftermarket Product Specialist drives profitability bookings growth and customer satisfaction for aftermarket products and services. Responsibilities include marketing annuity products turnkey services and Authorized Service Provider (ASP) offerings; managing mixer maintenance service and stocking contracts; and developing new programs that enhance value. The role negotiates contracts expands ASP networks evaluates territories and implements agreements to sustain OEM revenue. Success requires close collaboration with Global Aftermarket OE Market Managers and Commercial teams plus strong leadership communication and continuous improvement skills.

This position is structured as a hybrid role combining both remote work and onsite presence at one of our two manufacturing plants located in Rochester NY or Palmyra PA. Regular onsite engagement is essential to maintain close collaboration with production teams support staff and cross-functional partners.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Creates and implements visions & strategies based on sound principles and market relevance to secure additional Annuity contracts as well as Turnkey service opportunities with clear value streams to allow SPX to become the customers trusted lifecycle partner while generating increased annual revenue.
• Creates and implements strategies to grow ASP bookings.
• Establish safeguards to protect SPX OEM repair shop revenue levels and growth against ASP encroachment within a territory SPX brands and service levels (i.e.: ASP agreement limitations and safeguards service levels of authorization etc.)
• Works closely with Aftermarket Leadership Team Commercial Portfolio Team and SPX Legal on coming to agreement on Annuity contracts as well as the selection and contracting or termination of ASP partners.
• Works with Global Aftermarket stakeholders to develop and/or modify pricing policies where applicable
• Responsible for implementation enhancement and/or creation (as applicable) of training including any training and/or marketing materials and certification programs and/or processes
• Reviews modifies and/or establishes service levels of authorization specific to products while limiting non-essential IP transfer (determines what the service levels should constitute i.e.: Level 1 Portables Level 2 Side Entry and Level 3 Heavies or other)
• Implements ASP contracts inclusive of certification maintenance.
• Travels regularly to support securing Annuity contracts as well as ASP contract implementation while optimizing travel when possible to simultaneously achieve both
• Sets quarterly and annual bookings and revenue targets provides internal monthly performance forecasts continuously monitors progress and provides routine market feedback
• Establishes additional KPIs for ASP including On-time-delivery lead time and warranty rate
• Institute Voice of Customer (VOC) feedback program to validate to what degree SPX is achieving becoming the Customers Trusted Lifecycle Partner
• Works closely with the Commercial Team Service Network and Application Engineers (AEs) to develop MSA proposals and grow orders
• Works closely with Annuity Project Manager(s) as well with other regional Aftermarket Product Managers (i.e. Americas APAC and EMEA) to ensure a consistent approach when feasible
• Works closely with Global Field Service team to ensure consistent approach to grow Turnkey Services opportunities and grow bookings
• Apply lessons learned to facilitate continuous improvement
• Other responsibilities as assigned
• Defines the value proposition / product differentiation that provides competitive advantage for the target product
• Develops maintains and gains approval for product line strategies and plans. Ensure the strategic alignment with company strategies
• Through on-going customer and marketplace interaction define and document customer value propositions for new products as well as desired changes/enhancements for existing products
• Collaborate internally and externally to scope & defined product requirements
• Integrate with other Aftermarket programs as appropriate.
• Establish scalability of the programs balancing internal resource limitations with growth goals
• Identify target industries accounts sites to deploy associated Aftermarket programs

• Gather and analyze product performance including financial technical and operational data to identify and quantify opportunities for growth new product and existing product improvement opportunities

• Ensure products achieve target price margins
• Maintain critical KPIs and review with stakeholders regularly
• Responsible for build-out as well as broad deployment and adoption through our Commercial Operations and Service channels as applicable Globally

KNOWLEDGE SKILLS & ABILITIES

Works independently and receives minimal guidance.

Proficient in maintaining Excel data and using Excel as well as Power Point

Solves complex problems.

Able to prioritize and multitask in an ever-changing manufacturing and sales-based environment.

Excellent interpersonal communication skills both written & verbal.

Bi Dashboard proficiency is beneficial

EDUCATION AND EXPERIENCE

Required Qualifications:

Bachelors degree in business or related field (Chemical/Mechanical/Industrial Engineering preferred).

Five to seven years of commercial experience in sales support service agreements or related functions.

Proven ability to collaborate cross-functionally with Commercial Teams Service Networks and Application Engineers (AEs).

Strong technical acumen to understand how products processes and engineering inputs integrate into commercial proposals.

Preferred Qualifications:

Background in project management or growth-focused roles particularly where technical knowledge contributed to business development.

Experience with Master Service Agreements (MSAs) or similar contract structures.

Prior exposure to manufacturing or product-focused environments that require alignment between commercial and technical teams.

You will need the ability to:
Perform both routine assignments and projects with elevated complexities.
Develop competence by performing structured work assignments.
Develop processes and procedures to solve routine or standard problems.
Provide instruction guidance and direction to others.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines. While performing the duties of this job the employee is regularly required to sit and use hands fingers handle or feel talk see and hear. The employee is occasionally required to stand walk and reach with hands and arms. The employee must occasionally lift and/or move occasionally lift office products and supplies up to 25 pounds. Use of the appropriate PPE is required.

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a manufacturing professional office environment. The employee can be exposed to fumes or airborne particles moving mechanical parts vibration and loud noise level while on the production floor.

Travel could be as much as 25% of the time depending on needs and level of establishment

The noise level in the office work environment is usually moderate.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Anticipated salary range for this position: $85700/yr. to $118380/yr. The anticipated salary range is what we believe to be the likely base salary range for this position at the time of posting. Actual salary for this position will depend on relevant qualifications skills and experience.

SPX FLOW VALUES

SPX Flow employees are expected to behave in accordance with our company values as outlined below.

QUALITY

Quality encompasses all aspects of SPXs business and every employee shares the responsibility to prevent the occurrence of any nonconformity relating to product process and the quality system. All employees have an obligation to identify and record any such nonconformity and through designed channels initiate and recommend solutions.