Lettings Team Leader (12 month FTC)

Were VIVID! We offer a vibrant friendly inclusive culture that supports develops and attracts the best people!

Were recruiting for aLettings Team Leader to join us on a 12-month fixed term basis. Contractually based in our Basingstoke office this is a full-time role working 37 hours a week with a minimum of 20% of this to be office based to promote collaboration within the Lettings team and other colleagues across the business.

Want to know what we can offer you

• 26 days holiday (plus bank holidays) pro rata with the opportunity to buy or sell annual leave
• A productivity-related bonus scheme to enhance your take-home
• A generous contributory pension of 6%. Well match employee contributions between 7% and 10%
• Life assurance paid at x 3 annual salary
• Private medical insurance
• Health care cash plan called Medicash
• Enhanced pay for maternity paternity adoption and shared parental leave
• Access to counselling legal and financial information
• Electric car scheme
• Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes

Heres the facts about the role:

As a lettings team leader youll have overall responsibility for effectively letting our homes in a way that minimises void loss and enhances the customer experience. Youll ensure that our homes are let in line with policy and procedure. Youll supervise the team so youll have the skills needed to drive efficiency & strong performance. And youll strive to create a positive customer experience and will understand how our services need to be adapted to meet their needs.

As a team leader youll hold 1:1s with your team reflecting on employee performance and development and identifying training needs within the team. Youll be confident using IT and able to learn the use of new software. Youll maximise the use of IT to maintain accurate records and will be an advocate for new technology and systems that can achieve service improvements - particularly our ways of communicating with customers through technology/online channels.

Youll have the strong communication skills needed to work with other colleagues and teams across the business - such as neighbourhoods our empty homes team and development ensuring properties are allocated efficiently handovers are smooth and our customer targets are fulfilled. Youll have the confidence to represent VIVID at stakeholder meetings when needed and will have the interpersonal skills needed to build strong working relationships with both internal and external stakeholders.

Youll have previous experience in service delivery in a customer centric organisation and will have experience in a housing-related management role. Ideally youll have an awareness of the social housing sector however previous experience within the sector is not essential.

This role is subject to a DBS check.

First stage interviews are due to take place Wednesday 22 October via Teams.
Second stage interviews are due to take place Friday 24 October in our Basingstoke office (subject to change).

Were a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home and from the moment customers move into their VIVID home were here to help with that and more.

Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term and this means in the quality safety and energy efficiency of existing homes and neighbourhoods with a firm focus on improving services so theyre easy to use and access by our customers.

Were addressing the shortage of affordable housing in the south building the right type of homes to meet the needs of our local communities. Were the fifth largest developer of new homes amongst housing associations in England having built over 1500 last year.

This is summed up in our vision More homes bright futures.