Front Office Team Member flexible 6 months contract

Reading - UK

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate helpful information.
Attend to all incoming calls via the switchboard in a professional and polite manner constantly striving to provide Total Customer Satisfaction.
Maintain strict security procedures to ensure guest confidentiality and safety
Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
Maintain strict security procedures with credit and cash transactions accounting procedures issue of room keys and guest confidentiality/privacy
Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
Operate switchboard effectively handling all calls promptly and professionally greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests record accurate charges.
Assist as required to screen calls for reservations. Ensure accurate up to date information is given.
Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
Attend to other duties as requested by Management and Supervisors

Qualifications :

Some experience in retail hospitality or a customer facing role
Excellent communication skills
Strong organisational skills
A positive can-do attitude

Additional Information :

Hourly rate 12.81.
Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
Discounted hotel rates all over the world in Accor Hotels
Continuously learn and develop yourself with our Accor Academy
Support your wellbeing in your professional and personal lives
Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
Participate actively in initiatives to build a more inclusive and sustainable world
And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.

Remote Work :

Employment Type :

Contract

Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate helpful information. Attend to all incoming calls via the switchboard in a professional and polite manner constantly striving to provide Total Customer Satisfaction. Maintain strict ...

Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate helpful information.
Attend to all incoming calls via the switchboard in a professional and polite manner constantly striving to provide Total Customer Satisfaction.
Maintain strict security procedures to ensure guest confidentiality and safety
Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
Maintain strict security procedures with credit and cash transactions accounting procedures issue of room keys and guest confidentiality/privacy
Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
Operate switchboard effectively handling all calls promptly and professionally greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests record accurate charges.
Assist as required to screen calls for reservations. Ensure accurate up to date information is given.
Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
Attend to other duties as requested by Management and Supervisors

Qualifications :

Some experience in retail hospitality or a customer facing role
Excellent communication skills
Strong organisational skills
A positive can-do attitude

Additional Information :

Hourly rate 12.81.
Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
Discounted hotel rates all over the world in Accor Hotels
Continuously learn and develop yourself with our Accor Academy
Support your wellbeing in your professional and personal lives
Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
Participate actively in initiatives to build a more inclusive and sustainable world
And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.

Remote Work :

Employment Type :

Contract

Key Skills

Animal Care
Human Resource Management
Biomedical
Ims
ACCA
Arbitration Law

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About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

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