Customer Service Order Coordinator
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Job Location:
Beloit, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Deciding on your next employer is not a decision to be made lightly. But if you want to work on the front lines of development shaping the field as you go keep reading to see what we have to offer!
Our winning team is built by continuous investment in skills development leadership and well-being. As a global company we offer many career paths to suit individual needs and aspirations. Apply your expertise in our industry leading team of professionals.
As a Field Service Coordinator you will provide organizational and administrative support for the Field Service team. The position also participates in handling quotations call reports and Time and Labor reporting. A critical role in the smooth operation of a dynamic team members are adaptable and exposed to many unique and variable responsibilities.
What youll need
Assist customers with their inquiries and orders including order entry issuing internal and external purchase orders andinvoicing.
Load service order documentation into file management tools (M-files Contact Center etc)
Coordinate and maintain resource schedule for Technical Service Representatives.
Maintain customer safety policy documents.
Prepare T&E Service Cost estimates for customers on routine service calls.
Process and distribute service quotations.
Follow up on Accounts Receivable as needed.
Assist with Time & Labor reporting for Payroll distribution.
Assist in tracking of agreement hours and expenses.
Track and distribute field service reports.
Distribute customer surveys for field service and various Valmet Learning Services events.
Issue purchase orders to suppliers when needed.
We Offer
We offer a challenging work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and dynamic setting. Includes a generous wage and benefits package that includes a company-funded registered pension plan and a 401(k) match-up.
Please note that any offer of employment is contingent upon a background check and pre-employment physical and drug screen.
Additional Information
Delivering competitive technologies and services is what we do best. At Valmet we continue to push forward and develop ourselves concentrating on technology services sustainability local presence and our people. To be included in the recruiting process please apply directly with us online.
Where everything works together
Valmet is where the best talent from a wide variety of backgrounds comes together. With 19000 professionals around the world we are the leading global developer and supplier of technologies automation and services for the pulp paper and energy industries. Our commitment to moving our customers performance forward requires creativity technological innovations service know-how - and above all teamwork. Join the team! is an equal opportunity employer. All employees and applicants for employment will not be discriminated on the basis of race color religion sex (including pregnancy gender identity and sexual orientation) parental status national origin age disability genetic information (including family medical history) political affiliation military service or other non-merit-based factors.
Please note that Valmet will never ask for personal financial information during the interview process. If you feel you have been a victim of an online job posting scam please notify the Federal Trade Commission.
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
