Italian-speaking Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Location: Lisbon Portugal
Work Model: Remote
Employment Type: 1-year contract
Are you passionate about helping others and fluent in Italian and English Were looking for a Customer Service Representative to join a Lisbon-based remote team and deliver top-quality support to customers.
What Youll Do:
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Handle customer inquiries across multiple channels with professionalism and empathy.
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Provide accurate information and troubleshoot common issues following company procedures.
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Escalate complex cases when needed and collaborate with internal teams to ensure timely resolutions.
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Keep detailed case records and manage your personal ticket queue efficiently.
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Contribute ideas and feedback to improve our customer experience and service processes.
What You Bring:
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Fluency in Italian (C2) and English (B2) both spoken and written.
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Prior customer service experience (BPO or similar environment preferred).
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Excellent communication multitasking and problem-solving skills.
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A proactive mindset and willingness to learn new tools and technologies.
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Strong organizational skills and the ability to work independently in a remote setup.
Whats in It for You:
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Competitive base salary plus performance bonuses.
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1-year contract with growth opportunities within the BPO industry.
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A collaborative international team that values your input.
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Exclusive travel perks and employee discounts.
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A supportive environment where you can learn grow and make an impact.
Ready to make a difference every day Apply now and bring your customer service skills to a company that truly values its people.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
