Customer Experience Specialist
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Job Location:
Monthly Salary:
Posted on:
30 days ago
Vacancies:
1 Vacancy
Job Summary
Location: Valencia Spain
Employment Type: Full-time
Fluent in English Dutch or German Join a vibrant international team in Valencia and deliver exceptional customer experiences!
If youre passionate about helping people thrive in fast-paced environments and want to grow your career in sunny Spain this is your opportunity.
What Youll Do
- Communicate with customers via phone email chat and social media
- Personalize every interaction with empathy and active listening
- Guide customers to the right solutions and ensure satisfaction
- Escalate feedback to improve internal processes
- Focus on KPIs like customer satisfaction quality and productivity
- Help retain customers through outstanding service
Who You Are
- professionally fluent in English Dutch or German (C1 level)
- Fluent in English (minimum B2 level)
- Previous experience in hospitality or customer-facing roles is a plus
- Excellent communication and interpersonal skills
- Tech-savvy and familiar with Google Suite MS Office and CRM tools
- Team-oriented flexible and proactive
- Able to work independently and adapt to a fast-paced environment
- Customer-first mindset with a positive attitude
What Youll Get
- Competitive base salary based on experience and skills
- Private health insurance
- Free lunch
- Spanish lessons
- Weekly bootcamp sessions
- Friday team drinks
- Supportive creative team culture
- Career development tools and mentorship
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
