Associate IT Service Management Analyst Technology Service Operations
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Location:
CN-Shenzhen-HyQShift:
Scheduled Weekly Hours:
40Worker Type:
PermanentJob Summary:
Job Duties:
HKEX strategizes to focus on applying new technologies to modernise our core functions in order to enable greater efficiency in our operations and deliver new services to our market. We are looking for a strong talent with IT services management knowledge and experience to join our IT Service Management Operation Team under Technology Service Management. This role is supporting daily operation include IT production incidents problems changes IT accounts and IT asset inventory as well as providing improvement recommendation to the IT Service Management (ITSM) platform and account management platform.
The Technology Service Operations (TSO) covers Services Management processes including Incident Management Problem Management Change Management Asset Management Configuration Management Database Production Account Management Identify Governance and Administration. Candidate has relevant knowledge in these disciplines is an advantage.
Candidate should have a customer service mind-set to drive process improvement push for operational efficiency and value.
Job Responsibilities:
- Manage daily IT Service Management operations including Incident Problem and Change Management; lead incident response and stakeholder communication; and drive root cause analysis and problem resolution to prevent recurrence
- Ensure proper implementation and control of production changes according to policies standards and procedures
- Carry out daily operation on IT Service Management Production Account activities Identity Governance and Administration
- Maintain an inventory of privileged accounts and ensure proper use of these accounts with the aid of leading Privileged Identity Management (PIM) tool
- Carry out work on-site in some weekends to support IT teams on production change related activities
- Govern the IT asset inventory
- Automate and streamline daily BAU activities to improve operational efficiency
- Take part in the IT service management implementation from the process aspect.
- Occasional travel to Mainland China/ Hong Kong offices may be required to support cross-location IT operations and service management activities
Job Requirements:
- Strong knowledge of IT service management with three or more years experience in incident and problem management change management identity and access management and asset inventory management
- Degree in Computer Science Information System or IT related disciplines
- Experience in financial services industry or other highly regulated organisations is preferred while not essential
- Experience with leading ITSM / IGA solutions (e.g. SailPoint ServiceNow CyberArk etc.)
- ITIL certified with knowledge in ITIL processes such as change management asset management configuration management incident management problem management is an advantage
- Strong ability to carry out assigned tasks independently with minimal supervision
- Strong analytical problem solving interpersonal and presentation skill.
- Good communication and interpersonal skills
- Team player
- Proficient in documentation and technical writing
- Good command of written and spoken English and Chinese. Proficiency in Mandarin is an advantage
Company Introduction:
ITD SZ
港交所科技深圳有限公司是2016年12月28日于深圳市前海自贸区成立的外商独资企业
作为港交所的技术子公司港交所科技深圳有限公司主要是为集团及其附属公司提供计算机软件计算机硬件信息系统云存储云计算物联网和计算机网络的开发技术服务技术咨询技术转让经济信息咨询企业管理咨询商务信息咨询商业信息咨询信息系统设计集成运行维护数据库管理大数据分析以承接服务外包方式提供系统应用管理和维护信息技术支持管理数据处理等信息技术和业务流程外包服务
Required Experience:
IC
Key Skills
- Restaurant Experience
- Time Management
- Food Service
- Data Entry
- Customer Service
- Direct Support
- Computer Skills
- Serving Experience
- Medical office experience
- Dietary Department Experience
- Medical Terminology
- Phone Etiquette
