Client Support Operational Specialist (Barcelona)

Join Onebox Team Where Innovation Meets Entertainment

Onebox a company within the Fever Group is the leading provider of end-to-end ticketing solutions for events. From event setup to on-site validation our platform processes thousands of transactions per minute ensuring smooth access to concerts sports theater and more.

If you love dynamic environments customer success and the world of sports and live events this is your place.

• Based in Barcelona with a hybrid model.
• A team that values ownership collaboration and impact.
• Building smarter ticketing solutions for the entertainment and sports industries.

Your mission

We believe every interaction with our clients is a chance to create something exceptional. Were looking for a Client Support Operational Specialist someone whos curious proactive and genuinely loves helping others succeed.

Youll be the first point of contact for our clients guiding them through our platform answering questions with clarity and empathy and making sure every experience feels effortless. Youll also help identify ways to optimise their ticketing strategy unlock new opportunities and represent Onebox with the enthusiasm were known for.

About The Role

• Be the go-to person for our clients providing fast friendly and effective support.
• Deliver training sessions to help clients make the most of our platform.
• Spot opportunities to introduce new Onebox solutions that fit their goals.
• Share data insights and best practices to optimise their ticketing strategies.
• Handle exceptional situations with calm and confidence ensuring things run smoothly.
• Join on-site at special client events managing access logistics and building stronger relationships.

Schedule
Monday to Friday from 9:00 to 18:00 (1h lunch break)
Availability required for rotating late shifts (15:0023:00) weekends and public holidays
On-call and event travel shifts are compensated with additional pay

About You

Basic skills and qualifications

• Experience in customer service with B2B client
• Work proficiency in English
• Excellent communication skills building trust and strong relationships with clients.
• Proactive mindset anticipating client needs and providing solutions.
• Strong teamwork abilities collaborating with different teams to deliver the best experience.
• Empathy and customer focus understanding their needs and delivering outstanding service.
• Problem-solving skills efficiently managing and resolving issues.

Preferred skills and qualifications

• Experience in event management is a plus
• Knowledge of ticketing events or platform-based products is a plus

Benefits & Perks

• Temporary contract 6 months Permanent contract
• Hybrid work model Possibility to work 3 days from home
• 23 vacation days your birthday off
• Training budget to fuel your growth
• Private health insurance with a special employee discount for you and your family.
• Wellhub access Stay active and healthy
• Flexible remuneration with Endenred
• Team events after-work activities & two annual parties

Diversity & Inclusion

We believe in fostering an inclusive and diverse environment where different perspectives drive innovation. We encourage applications from all backgrounds genders and if you dont meet 100% of the requirements dont hold back. We value mindset and potential as much as experience.

Required Experience:

IC