Sr. Specialist, Credit Card Operations

At FNBO our employees are the heart of our storyand were committed to their success! Please see below the details of this career opportunity and how it fits into our organizations success.

About This Role:

• Research and resolve unapplied payments credit balances and payment inquiries related to credit card and unsecured consumer loan accounts.
• Calculate and process monetary account adjustments.
• Provide a positive customer experience while responding to written and verbal customer inquiries.
• Work collaboratively with various teams to identify opportunities to improve process efficiency and accuracy.
• Provide/participate as assigned by management in on-the-job orientation trainng and cross training of new and existing team members.

The Ideal Candidate for This Role:

Required:

• High school diploma or equivalent experience
• Knowledge of basic accounting concepts
• Demonstrated customer service and interpersonal skills
• Ability to multi-task assigned projects while adhering to multiple timetables of completion
• Proficient with Microsoft Office suite of products

Desired:

• Data entry and 10-key experience
• Familiar with various proprietary systems (i.e. TBS eGain First Work etc.)
• Knowledge of diverse banking products and processes

Compensation:

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience education and/or skill level.

Work Environment:

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance we offer benefits to match your needs:

• Medical Dental Vision Insurance

• 401k With Matching Contributions

• Time Off Programs

• Health Savings Account (HSA)/Dependent Care

• Employee Banking

• Growth Opportunities

• Tuition Assistance

• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: additional information regarding compensation and benefits e-mail FNBO at . To ensure you receive a response include the number of this job (listed below) in the subject line of your message.

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued recognized and empowered to be their authentic selvesno matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Click here to download EEO is The Law Self-Print Poster

Click here to download EEO is The Law Supplement for Federal Contractors

Click here to download EEO is The Law GINA Supplement

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.