Application Solutions Engineer III

We are always seeking talented motivated growth-minded and creative individuals. Our firm is committed to providing employee support and advancement while embracing inclusion and innovation as keys to a stronger future.

We invite you to explore the position below and to submit your application to join our team!

The Applications Development department manages the Firms enterprise software business intelligence systems and integrations providing top-tier support for related issues. The Application Solutions Engineer is responsible for designing developing and maintaining business intake and workflow solutions using the Intapp Open platform ensuring seamless integration with other enterprise systems. This role may also support additional application platforms and enterprise systems as part of the broader Application Solutions team.

Essential Duties and Responsibilities:

• Design develop and configure workflows and forms using the Intapp Open platform (including Intake Conflicts and/or Terms).

• Customize and configure business rules validations and data mapping for client/matter intake processes.

• Lead or contribute to root cause analysis (RCA) for Intapp Open critical incidents documenting findings and implementing preventative solutions.

• Integrate Intapp Open with internal systems such as financial systems (e.g. Aderant) directory services (e.g. Active Directory) and other internal data sources or databases.

• Support and maintain existing Intapp workflows and troubleshoot issues as they arise.

• Participate in Intapp architectural reviews and provide input on system design decisions related to infrastructure and integrations.

• Collaborate with Intapp Open business analysts stakeholders and end users to gather requirements and enhance system functionality.

• Document Intapp Open design specifications configuration settings and custom components.

• Participate in Intapp Open testing deployment and post-implementation support.

• Stay current with Intapp Open product updates and best practices.

• Participate in an on-call rotation to support after-hours system issues.

• Provide cross-training to Application Solutions team members on Intapp Open functionality and back-end architecture to ensure adequate backup and team-wide support.

• Assist with evaluating and optimizing other firm-supported software and integrations as assigned.

• Support general application administration and technical troubleshooting outside of Intapp Open as needed.

• Contribute to project planning and process improvement efforts that involve cross-platform solutions or non-Intapp enterprise systems.

• Help document operational procedures contribute to application-related knowledge bases and identify areas for automation across the teams broader responsibilities.

• Communicate and collaborate effectively with peers superiors and cross-functional teams on support-related tasks and ongoing initiatives.

• Follow CIO Organization and Application Development team standards processes and governance policies (e.g. change management security compliance).

Knowledge Skills and Abilities:

• Proficiency in XML SQL and PowerShell for scripting and data integration.

• Comfortable with OS-level scripting languages such as PowerShell batch files shell scripts or others.

• Strong knowledge of workflow automation data integration and user interface customization.

• Knowledge of Microsoft Azure and cloud-based environments.

• Understanding of client onboarding compliance and risk management workflows in law firms.

• Familiarity with legal or professional services firm environments.

• Excellent analytical problem-solving and communication skills.

• Able to work effectively as part of a team.

• Quick learner of technologies and adaptable to scope changes.

• Excellent written oral interpersonal and presentation skills.

• Ability to work extended hours with little notice.

Education and/or Experience:

• Bachelors degree or any combination of training education and experience that demonstrates the ability to perform the essential duties of the position.

• Minimum of five (5) years of experience working with Intapp Open products (e.g. Open Intake Conflicts Terms).

• Deep experience with Intapp Integration Builder (IIB).

• Experience with Boomi or other enterprise integration platforms.

• Deep experience with API integrations using REST or SOAP.

• Experience developing and maintaining workflows and custom forms within Intapp.

• Experience integrating with financial and document management systems.

The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19.

This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.

This position description does not constitute a written or implied contract of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

By applying for this position you agree and understand that Troutman Pepper Locke will process your Personal Information pursuant to the terms of our Worker and Applicant Global Privacy Notice. If you have questions about our data handling practices or you are a resident of California the United Kingdom or the European Union and wish to exercise your privacy rights please contact us at .

Equal Employment Opportunity
Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions which include hiring promotion transfer demotion evaluation compensation and separation without regard to race color religion sex age sexual orientation gender identity or expression national origin pregnancy citizenship disability genetic information marital or armed forces status and any other classification as protected by law.

Compensation is dependent on several factors such as position location education training and/or experience.