Job Title: Maintenance Operative

Location: Mansfield NG18 (Initial Assignment)

Looking for a career where your ambition meets real opportunity Join Persimmon Homes as a Maintenance Operative and step into a role where your success is celebrated your growth supported and your work truly matters.

Why Persimmon Homes

At Persimmon we dont just build homes we build careers. When you join us as a Maintenance Operative youll benefit from:

• Competitive salary
• 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
• Life Cover & Contributory Pension
• Employee Benefits Platform giving you access to high-street discounts wellbeing support and more
• Committed to diversity inclusion and empowering your development

What is the role

The purpose of the role is to provide a variety of high-quality remedial and maintenance works for customers in their new homes providing maintaining high standards of customer experience.

Primary Responsibilities

• Manage and prioritise workloads in order to complete high-quality remedial works in a timely manner and in accordance with set SLAs.
• Provide quality remedial works ensuring compliance under the Persimmon Pledge and Customer Care Policies and Procedures.
• Minimise costs associated with remedial works and adhere to the sign-off and cost recording policies identify all contra-charging opportunities.
• Complete all required online reporting via the Operative App facilitating accurate record keeping of defect resolution and root cause analysis.
• Liaise with and monitor subcontractors where appropriate to complete inspections of reported defects providing full details of agreed works to both the customer and the Customer Care Co-ordinators.
• Comply with responsibilities as defined in the Groups HS&E Policy and ensure compliance throughout team

What experience do I need

• Ability to be competent in all aspects of homeowner maintenance including maintenance of machines and tools
• Painting and Joinery experience is required
• PASMA certificate is advantageous
• Excellent customer service skills
• Conversant with Microsoft Office
• Current CSCS Card (Construction Skills Certification Scheme)
• First Aid qualification would be advantageous
• Full UK Driving Licence is required