Loss Prevention Manager Manado Marriott Resort & Spa

Manado - Indonesia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

HOTEL DESCRIPTION

The 355-key Manado Marriott Resort & Spa is set to open in Q1 2026 as part of a landmark mixed-use mega development that will feature resorts a retail village eco-park agro-tourism fruit farms flower gardens and paddy fields. Conveniently located near Manados international airport and retail hubs the resort will offer four distinct dining venues five function spaces totaling 1408 square meters and a range of leisure amenities including a swimming pool fitness centre kids club and the signature Quan Spa.

JOB SUMMARY

Manages the daily functions of the department to ensure protection of property assets employees guests and property. Maintains logs certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.

CANDIDATE PROFILE

The ideal candidate for this role will have prior experience working in Indonesia preferably in resort environments and pre-opening projects. Proficiency in the local language is required to ensure effective communication and operational success.

Education and Experience

High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.

2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.

CORE WORK ACTIVITIES

Managing Security/Loss Prevention Operations

Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.

Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits incident tracking and the hazard abatement process.

Develops detailed shut down procedures for the property to ensure that all areas are secured at the appropriate times.

Comply with applicable laws and safety regulations.

Follow proper key control guidelines in loss prevention and in the property.

Develop a monthly checklist for all cctv equipment alarmed doors and duress alarms to ensure that they are fully functional.

Incorporate into patrols which encompass all areas of the propertys interior and exterior an inspection tour of recording system.

Follow Duty of Care process for the protection of guests and employees.

Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.

Handles complaints settling disputes and resolving grievances and conflicts or otherwise negotiating with others.

Implements action plans to monitor and control risk.

Monitors all unusual activities in and around the property that would impair the well being of guests and employees.

Oversees all loss prevention operations to include but not limited to patrol process emergency response investigations (initial & follow up) for all guest and employee related incidents shipping and receiving process (makes recommendations for improvement) electronic key system and manager on duties responsibilities.

Oversees and guides the efforts of the Accident Prevention Committee.

Oversees first aid program for guests and employees.

Oversees the claims process and protects company assets by closely monitoring the General Liability and Workers Compensation cases.

Communicates the importance of safety procedures detailing procedure codes ensuring employee understanding of safety codes monitoring processes and procedures related to safety.

Emphasizes teamwork close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.

Encourages and builds mutual trust respect and cooperation among team members.

Provides personal assistance medical attention emotional support or other personal care to others such as coworkers customers or patients.

Serves as a role model to demonstrate appropriate behaviors.

Utilizes interpersonal and communication skills to lead influence and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Ensuring Exceptional Customer Service

Meet quality standards and customer expectations on a daily basis.

Identifies the educational needs of others developing formal educational or training programs or classes and teaching or instructing others.

Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.

Provides services that are above and beyond for customer satisfaction and retention.

Additional Responsibilities

Analyzes information and evaluating results to choose the best solution and solve problems.

Develops liaison with local law enforcement and emergency services.

Informs and/or updates the executives and peers on relevant information in a timely manner.

Provides information to supervisors and co-workers by telephone in written form e-mail or in person.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience:

Manager

DescriptionHOTEL DESCRIPTIONThe 355-key Manado Marriott Resort & Spa is set to open in Q1 2026 as part of a landmark mixed-use mega development that will feature resorts a retail village eco-park agro-tourism fruit farms flower gardens and paddy fields. Conveniently located near Manados internationa...