Director of Front Office Signia Atlanta

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits Hilton is proud to have an award-winning workplace culture ranking #1 Worlds Best Workplace by Great Place to Work & Fortune. We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay

  Mental Health Resources

• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportiveparental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education:Access to a wide variety of educational credentials (ex. college degrees high school completion English-language learning digital literacy professional certificates and more)
• Career growth and development

• Team Member Resource Groups

  Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

#LI-JB1

Located in the heart of downtown Atlanta and the Georgia World Congress Center Authorities Championship Campus Signia by Hilton Atlanta is the citys newest landmark destination the first new build for the Signia brand in Georgia and the largest hotel development in Atlanta in four decades.

With 976 guest rooms including specialty wellness and Club Signia offerings state-of-the-art amenities including Spa Signia a rooftop pool multiple dining & bar venues and over 100000 square feet of event and meeting space (including the largest ballroom in Georgia) we combine luxury scale and southern hospitality. Our location adjacent to Mercedes-Benz Stadium State Farm Arena and Centennial Olympic Park positions us uniquely to serve guests coming for business entertainment and conventions.

The Signia by Hilton Atlanta is currently hiring a Director of Front Office! The role is responsible for directing and administering of all Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing

As a Director of Front Office you would be responsible for directing and administering of all Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Direct and administer all Front Office operations to include but not limited to guest service and registration (check-in/check-out) room inventory and availability guest service standards and initiatives product quality cost controls and overall profitability marketing initiatives systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends evaluate and address issues and make improvements accordingly
• Initiate and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Implement and monitor all corporate marketing programs
• Ensure team members have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events
• Run and complete daily reports analyze data and make decisions based on data
• Resolve guest issues and concerns to guest satisfaction
• Recruit interview and train team members

EOE/AA/Disabled/Veterans