TOS Support Analyst
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
APM Terminals is looking for a TOS L3 Support Engineerto join our team providing global support for mission-critical Navis N4 and XPS platforms.
You will be part of the global backbone ensuring system stability incident resolution and continuous improvement of TOS environments across our terminals worldwide.
In addition to providing advanced support you will play an active role in implementation projects system upgrades and TOS-related cybersecurity initiatives collaborating across global teams to secure modernize and standardize our critical systems.
Preferred Location:Spain
Key Responsibilities:
- Provide L3 supportfor Navis N4 and XPS platforms securing high availability and performance of global terminal operations.
- Investigate diagnose and resolve complex incidents(application database integration and infrastructure level).
- Perform root cause analysisand deliver permanent fixes ensuring knowledge is documented and shared.
- Manage incidents requests changes and problems through ServiceNow (SNOW)aligned with ITIL best practices.
- Support system upgrades patches and configuration changesin coordination with terminals vendors and global teams.
- Contribute to implementation projects TOS migrations and cybersecurity initiativesrelated to terminal platforms.
- Collaborate with L2 local IT and vendors to ensure proper escalation and resolution of TOS issues.
- Participate in standardization projectsand initiatives improving monitoring observability and automation.
- Analyze monitoring and performance data to anticipate issues and optimize stability.
What Were Looking For:
Must-Have (Required Qualifications):
- Knowledge of Terminal Operating Systems (TOS NAVIS N4 and XPS) front-end and back-end
- Hands-on knowledge of Navis N4 andXPS both functional and technical (front-end and back-end).
- Familiarity with system administration basics.
- Strong problem-solving and analytical skills with ability to quickly triage and isolate issues.
- Excellent communication in English to coordinate with global terminals and vendors.
- Knowledge of ITSM/ITIL processes(Incident Problem Change Request).
Nice-to-Have (Preferred Qualifications):
- Experience in database (Oracle/SQL) log analysis and troubleshooting distributed applications.
- Experience with Grafana Prometheus or other monitoring tools.
- Exposure to integration technologies(Edge/CDH Debezium APIs MQ).
- Skills in scripting / automation(Python Shell PowerShell).
- Previous experience in cybersecurity projectsor working with cyber controls in operational IT environments.
- Experience in containerized / cloud environments.
- Background in terminal operations and operational workflows.
- Proactive mindset fast learner ability to work under pressure.
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
IC
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
About Company
Maersk Line is a Danish international container shipping company and the largest operating subsidiary of the Maersk Group, a Danish business conglomerate. It is the world's largest container shipping company by both fleet size and cargo capacity, serving 374 offices in 116 countries
