IT ServiceDesk Team Lead (TheySheHe)

If youre here its because youre looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

Well deliver a non-vanilla culture built on talent where we work to amplify the impact on millions of people paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses and couriers offering on-demand services from more than 170000 local restaurants grocers and supermarkets and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionize the way people connect with their everyday needs from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us every day is filled with purpose.

What makes our ride unique

Our strong culture and non-vanilla personality.

A Talent House.

Our commitment to being a force for good.

We have a vision: To give everyone easy access to anything in their cities. Our vision is ambitious for that we need driven talent! And this is where your ride starts

YOUR MISSION

Join our IT Service Desk team in vibrant Barcelona! Were looking for dedicated tech enthusiasts to provide exceptional support for our essential business services. As a vital part of our IT organization youll tackle challenges enhance your skills and help keep our operations running smoothly making a real difference behind the scenes!

THE JOURNEY

• Provide timely & effective support for all the service provided by the IT department.

  • Design and implement process

  • Provider management

  • Change management

• Collaborate with other IT domains (infrastructure security platforms) to deliver seamless cross-functional services.

• Coordinate recruitment onboarding and retention for both teams in partnership with HR.

• Lead a team.

  • Define and follow individual KPIs.

  • Prioritize the load.

  • Participate to new recruitment.

  • Coaching and training

• Oversee the budget (distribution allocation and control)

• Design and follow the service SLOs and SLAs.

• Design and follow the team Objective Key Results.

WHAT YOU WILL BRING TO THE RIDE

• A degree in Computer Science or relevant experience.

• 3 years of experience in the field.

• Excellent problem-solving skills and technical mindset.

• Excellent communication skills.

• Confirmed Team Lead.

• Experience in project management.

• Experience in SaaS support

  • Such as Slack Google Workspace Atlassian

• You speak Business English fluently.

Individuals representing diverse profiles encompassing various genders ethnicities and backgrounds are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you dont meet our musts dont let it stop you we are all about finding the best talent out there! Skills can be learned and embracing diversity is invaluable.

We believe driven talent deserves:

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Cobee discounts on transportation food and even kindergarten expenses or office-based nursery.
• Discounted gym memberships to keep you energized.
• The freedom to work from home two days a week and the opportunity to work from anywhere for up to three weeks a year and personal days off.
• Enhanced parental leave.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).

So ready to take the wheel and make this the ride of your life

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!