Contact Center Specialist

Norman, OK - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Join the Center for Public Management (OU CPM) at the University of Oklahoma and be part of a team dedicated to making a daily impact in the lives of Oklahomans. Located within the College of Continuing Education OU CPM specializes in providing training research and consulting to enhance the efficiency and effectiveness of public sector agencies staff and community partners. Our focus is not only on professional and programmatic development but also on fostering a culture of growth and opportunity since 1994.

If making a meaningful difference in public service excites you OU CPM is where your passion meets purpose.

These full-time daytime shift opportunities are available in Norman for a Contact Center Specialist to serve as the main source of customer interface for publicly-funded clients of the Outreach Center for Public Management.

The Contact Center Specialist must be able to maintain effective professional and team relationships that meet departmental core values. On-the-job training is provided onsite and can last up to 90 days with opportunities for advancement and performance incentives. Specialists who demonstrate ability to meet performance expectations will qualify for remote work status with some mandatory days at the office for meetings and trainings.

Job Duties:

Use active listening skills to identify customer needs and provide accurate information
Manages large amounts of inbound and outbound calls in a timely manner
May follow a communication script when handling different topics
Identifies customer needs clarifies information researches the issue and provides solutions or alternative
Maintain accurate call logs in database
Continually update level of knowledge and skills to complete call center transactions
Perform other related duties as assigned

The Contact Center Specialist must be able to maintain effective professional and team relationships that meet departmental core values. On-the-job training is provided with opportunities for advancement and performance incentives.

This position requires a background check that involves a national search and fingerprint search to be eligible for employment. Results of the completed background check will be provided to the funding sponsor for their records.

Required Education and Experience: High School Diploma or GED AND:

6 months experience in customer service or at a call center.

Skills:

Basic computer skills
Ability to communicate verbally and in writing
Ability to understand written material and instructions
Excellent customer service skills
Detail oriented
Ability to research information to obtain an answer or solution to a problem in a timely manner

Certifications: None

Advertised Physical and Environmental Requirements:

Ability to sit and talk for prolonged periods.
Hand and finger dexterity.
Engage in repetitive motion of the wrist hand and fingers.
Standard Office Environment.

Departmental Preferences:

Proficiency in use of databases needed to track calls
Bilingual: English/Spanish

Supervision: No supervisor duties

Special Instructions:If you are selected as a final candidate for this position you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy visit You Belong at the University of Oklahoma:The University of Oklahoma values our communitys unique talents perspectives and experiences. At OU we aspire to harness our innovation creativity and collaboration for the advancement of people everywhere. You Belong Here!

Equal Employment Opportunity Statement:The University in compliance with all applicable federal and state laws and regulations does not discriminate on the basis of race color national origin sex sexual orientation marital status genetic information gender identity/expression (consistent with applicable law) age (40 or older) religion disability political beliefs or status as a veteran in any of its policies practices or procedures. This includes but is not limited to admissions employment housing financial aid and educational services.

Required Attachments

Documents required for this position are listed under the Required Attachments section of this job listing. You will be required to upload and attach these documents in the application process.

Important: ALL required documents must be attached to your job application or your documents will not be visible to the hiring department!

Required Experience: